Customer Relationship Administrator
1 week ago
Your new company
Hays is delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.
Hays are recruiting for an exciting opportunity for a Customer Relationship Administrator to join our client on an ongoing long-term temporary assignment.
Your new role
You will assist in managing a portfolio of our client’s corporate customers who have opted for outsourced fleet management.
Accept total ownership of the customer and represent them as their internal fleet specialist adapting to their ethos and policies. Become the customer specialist understanding all aspects of their fleet requirements. Build strong customer relationships across their business and act as a conduit with the rest of our business to ensure continued customer satisfaction and knowledge.
New starters / leavers – System updates following relevant arrangement i.e. pool car allocation or rental vehicle, ensure driver is compliant through driver risk & fuel card processes.Management of Invite to order process for company carsManage car and LCV quote to order requirements, communicate accurate quotations to customers, respond appropriately to competitive comparisons, negotiate margin rates to win business (following the appropriate procedures and considering the exceptional deals, Authorities matrix, RV matrix & RMT matrix).Validate, manage and ensure accurate documentation received and processed for accurate vehicle orders.Driver Risk Enhances Chasing – reviewing identified risks, managing with drivers and escalating to customers if required.Approval and booking of rental vehicles to keep drivers mobile, usage reporting to ensure only used in line with customer fleet policy - Proactive MOT management ensuring drivers are insured and driving legally.Fleet Data Cleansing ensures accurate data reported out of the system.Assisting Legacy vehicle management (previous incumbent Lease Company’s cars) as per customer requirements; MOT completion, terminations, driver/vehicle data cleansing & off-hiring vehicles with legacy provider.Vehicle renewals data updatesDriver support receiving all incoming calls and email enquiries requiring an in-depth level of customer knowledge to be able to resolve or direct to the relevant department for completion.
What you'll need to succeed
Computer-literate with sound knowledge of all Microsoft PackagesProven experience and knowledge within a sales and customer service environmentA passion for customers and a proven track record of sustained achievement in a Customer Service role is essential.Strong communication, interpersonal and influencing skills.Able to work under pressure and multitask.High attention to detail and accuracy.Self-motivated, organised and confident in taking the lead where required.Sales through service attitude with proficient telephony skills.Able to self-manage and identify escalation points.Able to interact with a variety of people/departments at different levels externally and internally.Capable of positive negotiation.Able to accurately handle and understand numerical data for quote to order process and reporting purposes.Desire to expand commercial awareness.
What you'll get in return
PensionOn-site canteenFree parking35 Days Holiday
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
# 4549106
-
Customer Relationship Administrator
3 days ago
Hampshire, United Kingdom HAYS Full timeCustomer Relationship Admin Your new company Hays is delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production....
-
Customer Relationship Administrator
6 days ago
Hampshire, United Kingdom HAYS Full timeCustomer Relationship Admin Your new company Hays is delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production....
-
Customer Relationship Administrator
1 week ago
Farnborough, Hampshire, United Kingdom HAYS Full timeCustomer Relationship Admin Your new company Hays is delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their...
-
Customer Administrator
3 weeks ago
Hampshire, United Kingdom Highpoint Recruitment Full timeAre you a charismatic, fun and confident individual that loves working with customers? We have a fantastic opportunity to work in a repairs admin team in a rapidly growing company that we have recruited for, for nearly 20 years. They are a welcoming, supportive and friendly team that operate from modern offices on the edge of Alton with approximately 30...
-
Customer Relationship Manager
4 weeks ago
Portsmouth, Hampshire, United Kingdom Bright Selection Ltd Full time €50,000Customer Relationship Manager Required for 5-star Luxury Care Home This is a fantastic opportunity for someone with experience in the sector to join a premier provider of luxury elderly care. Responsibilities (include but are not limited to) Your role will be to engage and build rapport with the local community to market the home, drive enquiries, support...
-
Customer Relationship Manager
4 weeks ago
Portsmouth, Hampshire, United Kingdom Bright Selection Ltd Full time €50,000Customer Relationship Manager Required for 5-star Luxury Care Home This is a fantastic opportunity for someone with experience in the sector to join a premier provider of luxury elderly care. Responsibilities (include but are not limited to) Your role will be to engage and build rapport with the local community to market the home, drive enquiries, support...
-
Customer Relationship Manager
4 weeks ago
Portsmouth, Hampshire, United Kingdom Bright Selection Ltd Full time €50,000Customer Relationship Manager Required for 5-star Luxury Care Home This is a fantastic opportunity for someone with experience in the sector to join a premier provider of luxury elderly care. Responsibilities (include but are not limited to) Your role will be to engage and build rapport with the local community to market the home, drive enquiries, support...
-
Customer Relationship Manager
4 weeks ago
Portsmouth, Hampshire, United Kingdom Bright Selection Ltd Full time €50,000Customer Relationship Manager Required for 5-star Luxury Care Home This is a fantastic opportunity for someone with experience in the sector to join a premier provider of luxury elderly care. Responsibilities (include but are not limited to) Your role will be to engage and build rapport with the local community to market the home, drive enquiries, support...
-
Customer Service Administrator
4 weeks ago
Hook, Hampshire, United Kingdom Pertemps Full timeCustomer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a Manufacturing business based in Hook. This is a full-time, temp to perm position.The main purpose of the role is to provide superior customer service support to all customers and stake holders.Responsibilities as a Customer Service Administrator:-...
-
Customer Service Administrator
4 weeks ago
Basingstoke, Hampshire, United Kingdom Pertemps Full timeCustomer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham Basingstoke. This is a temp to perm position. Working Monday to Friday with one day every other weekend.We are also looking for temporary Customer Service Administrator to work for the...
-
Customer Service Administrator
4 weeks ago
Basingstoke, Hampshire, United Kingdom Pertemps Full timeCustomer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a leading Logistics company in their Head office based in Chineham Basingstoke. This is a temp to perm position. Working Monday to Friday with one day every other weekend.We are also looking for temporary Customer Service Administrator to work for the...
-
Customer Support
4 weeks ago
Hampshire, United Kingdom Dynamite Recruitment Full timeWe are seeking a motivated and customer-focused individual to join our clients dynamic team in the UK. In this role, you will be responsible for providing support to the field sales team and ensuring excellent service to our customers. As a Customer Support executive and Administrator you will play a key role in building and maintaining strong relationships...
-
Customer Relationship Advisor
1 week ago
Ringwood, Hampshire, United Kingdom Trusted Technology Ltd Full time €30,000 - €35,000Customer Relationship Advisor Location: Ringwood, Hampshire, BH24 3FW Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. Salary: £30K - 35K DOE + Benefits + Company Profit Share Hours: 37.5 hours per week full time The Package Ongoing training and supportCompany Profit Share...
-
Customer Relationship Advisor
2 days ago
Ringwood, Hampshire, United Kingdom Trusted Technology Ltd Full time €3,600Customer Relationship Advisor Location: Ringwood, Hampshire, BH24 3FW Salary: £30K - 35K DOE + Benefits + Company Profit Share Hours: 37.5 hours per week full time The Package Ongoing training and support Company Profit Share (first £3,600 is tax free)22 days annual leave plus bank holidays, increasing with length of service. Birthday as...
-
Customer Relationship Advisor
2 days ago
Ringwood, Hampshire, United Kingdom Trusted Technology Ltd Full time €3,600Customer Relationship Advisor Location: Ringwood, Hampshire, BH24 3FW Salary: £30K - 35K DOE + Benefits + Company Profit Share Hours: 37.5 hours per week full time The Package Ongoing training and support Company Profit Share (first £3,600 is tax free)22 days annual leave plus bank holidays, increasing with length of service. Birthday as...
-
Customer Relationship Advisor
2 days ago
Ringwood, Hampshire, United Kingdom Trusted Technology Ltd Full timeCustomer Relationship AdvisorLocation: Ringwood, Hampshire, BH24 3FWSalary: £30K - 35K DOE + Benefits + Company Profit ShareHours: 37.5 hours per week full timeThe PackageOngoing training and supportCompany Profit Share (first £3,600 is tax free)22 days annual leave plus bank holidays, increasing with length of service.Birthday as additional paid...
-
Customer Service Administrator
4 weeks ago
Hampshire, United Kingdom Berry Recruitment Full timeBerry Recruitment have an exciting opportunity for a Customer Service Administrator for our client based in Dibden Purlieu, the New Forest, just on the outskirts of Southampton. Key duties will include: - To provide excellent customer service via the telephone - Processing orders and sales - Carry out admin duties as and when required - Being confident...
-
Customer Service Administrator
3 weeks ago
Hampshire, United Kingdom Berry Recruitment Full timeBerry Recruitment have an exciting opportunity for a Customer Service Administrator for our client based in Dibden Purlieu, the New Forest, just on the outskirts of Southampton. Key duties will include: - To provide excellent customer service via the telephone - Processing orders and sales - Carry out admin duties as and when required - Being confident...
-
Client Relationship Administrator
1 month ago
Test Valley, Hampshire, United Kingdom Brook Street Full timeBrook Street are looking for a Client Relationship Administrator dedicated to ensuring exceptional client experiences. Responsibilities include managing client relationships, coordinating meetings, and handling administrative tasks. Ideal candidates have financial services experience and strong community engagement. Skills Needed: Excellent...
-
Client Relationship Administrator
1 month ago
Test Valley, Hampshire, United Kingdom Brook Street Full timeBrook Street are looking for a Client Relationship Administrator dedicated to ensuring exceptional client experiences. Responsibilities include managing client relationships, coordinating meetings, and handling administrative tasks. Ideal candidates have financial services experience and strong community engagement. Skills Needed: Excellent...
