Customer Service Manager

4 weeks ago

Wokingham, United Kingdom Home County Retail limited Full time

Job Title:


All potential applicants are encouraged to scroll through and read the complete job description before applying.

Customer Service Manager – Blinds, Shutters & Curtains

Company:

Home County Retail Ltd

Dual Location:

Surrey and Berkshire (Farnham GU9 and Wokingham RG41)

Employment Type:

Permanent

Salary:

£32,499 per annum on completion of probation period + Circa 20% bonus

Industry Sector:

Blinds, Shutters, Curtains, Window Treatments, Retail Installers, Commercial Installers, Customer Service Manager

Benefits:

Comprehensive benefits package

Job Description:

The role of the Customer Service Manager – Blinds, Shutters & Curtains will involve:

Dealing with a high-end range of blinds, shutters, and curtains.

Managing a team of 5 to 8, including office, fitting, and surveying teams.

Overseeing inbound & outbound activities, returns, complaints handling, reporting, and quality checking.

Coaching & developing the team, setting KPIs, and driving improvement.

Ensuring exceptional customer service delivery.

Assessing and managing service escalations.

Requirements:

Customer service experience, managing a team.

Experience within the blinds, shutters, and curtains sector is advantageous.

Experience with Driving quality TrustPilot and Google reviews.

Confident in dealing with customers over the phone.

Commercially minded.

Excellent presentation skills & time management.

Resilient & hardworking personality.

Excellent written and verbal communication skills.

Self-driven, results-oriented with multi-tasking abilities.

Robust, positive outlook and team player.

IT literate.

About Home County Retail Ltd:

  • Home County Retail Ltd specializes in high-quality blinds, shutters, and curtains, offering a vast range of beautifully made window coverings with comprehensive guarantees and professional installation services.
  • We have a clear 5 year growth strategy for our Brands and are looking for someone who can help drive the businesses to sucess, the sucessfull candidate that asssits in achieving our goals can expect significant career growth.
  • Their brands include Surrey Blinds & Shutters, Berkshire Blinds & Shutters, and Hampshire Blinds & Shutters, providing a full service from measuring to fitting. They also offer made-to-measure blinds and curtains online, along with a selection of home fragrances and unique gifts through their online platforms.

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