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Customer Success Manager

4 months ago

Ashley, United Kingdom Consultancy Plus Full time

At Consultancy+ we specialise in delivering outcome-based projects and solutions. Our unique offering combines niche expertise with the backing of one of the UK’s most well-known resourcing providers – Reed. This means we can provide our clients with the strategy, expertise, and direction that they need, as well as a partner that can scale as required to take on a wide range of projects.



If you want to know about the requirements for this role, read on for all the relevant information.

For our people and to each other . . . we are authentic, we are accountable, and we take action.


We are deeply proud of the supportive and collaborative culture that we have developed, and we want to protect it. We don’t want people that are arrogant, dishonest or show-offs; as that isn’t us. We want people who work hard, want to learn and want to work in a team environment that is caring, ambitious and open. That is what makes us a different place to work and a different partner for our customers to work with.


Your purpose


As a Customer Success Manager, you will be responsible for leading and driving the business development and sales strategy of our key accounts and new client implementations. You will be blend of a confident salesperson, business developer and account manager with a wide variety of skills and experience. Through working with our experienced team, you will have the tools, training, and support to be able to help us continue our growth journey.


This role will not be a static BAU role – it will be fast moving, require agile and outcome-based problem solving and will offer the right candidate a chance to shape and grow their own career as part of an exciting and forward-thinking business. In joining Consultancy+ you will be joining a team that are used to working together and supporting each other, and who are used to success. This role is for a confident, assured individual with the combined ability to identify client growth opportunities, achieve sales targets, ensure the delivery of operational excellence and manage the strategic growth of our clients and suppliers.


What you’ll be doing

Ultimately as the Customer Success Manager you are responsible for ensuring that we deliver client growth through sourcing and identifying opportunities, achieving targeted business development within our client base, building strong client relationships, striving to achieve sales targets and ensuring our projects and programs are successfully delivered.


In the role you will be doing the following:

  • Management and responsibility of strategic growth in our client base and key accounts in line with agreed sales targets
  • Involvement and management of key clients projects to maximise further opportunities
  • Strategic relationship building with key suppliers to understand and maximise opportunities
  • Pro-actively seeking new opportunities to grow and expand our services with new stakeholders (clients and suppliers) and across other parts of our Reed business
  • Responsible for the quality and service levels achieved by projects
  • Management and responsibility of growth in our key accounts
  • Implementation of new clients and account onboarding
  • Project oversight management with our clients through interventions such as kick-off meetings, checkpoint calls, progress reports and project closer / lessons learned reporting
  • Implementation of new clients and account onboarding



Who we’re looking for?

We want people with the right skills and the right attitude. Ambition and teamwork are key to our success, so we want people that aren’t satisfied with mediocre and want to help us drive our business and their career forwards.


Essential skills:

  • Sales & Strong Business Developer
  • Senior stakeholder management
  • Confident relationship builder
  • Strategic thinker
  • Presentation skills


Experience in at least one of the following:

  • Sales & Business Development
  • Account management
  • Achieving Sales Targets


Competencies:

  • Excellent Communicator
  • Motivated & Driven
  • Professional & Articulated
  • Team working
  • Accountability
  • Planning and organising
  • Attention to detail
  • Resilience


Proud winners of:

  • #1 Recruitment Agency - Glassdoor Best Places To Work 2020
  • The JobCrowd Top Companies for Graduates to Work For 2021
  • The JobCrowd Top Companies for Apprentices to Work For 2021


Our values, your values; our future, your future

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role.


Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.


We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel and reservists.