Current jobs related to Service Delivery Manager - Solihull - Neoci

  • Service Delivery Manager

    2 weeks ago

    Solihull, Solihull, United Kingdom Northern Healthcare Full time

    About the RoleWe are seeking an experienced Service Delivery Manager to join our team at Northern Healthcare. As a key member of our management team, you will be responsible for leading our service delivery team and ensuring that our service users receive high-quality care and support.Key ResponsibilitiesLead and manage the service delivery team to ensure...

  • Service Delivery Manager

    2 weeks ago

    Solihull, Solihull, United Kingdom Northern Healthcare Full time

    About the RoleWe are seeking an experienced Service Delivery Manager to join our team at Northern Healthcare. As a key member of our management team, you will be responsible for leading our service delivery team and ensuring that our service users receive high-quality care and support.Key ResponsibilitiesLead and manage the service delivery team to ensure...

  • Service Delivery Coordinator

    3 hours ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    Job Title: Part Time Service PlannerMobile Broadband Network Ltd (MBNL) is seeking a highly skilled Part Time Service Planner to join our Transmission Planning team. As a key member of our team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and policies.Key Responsibilities:Operational...

  • Service Delivery Coordinator

    2 days ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    {"h1": "Transmission Planner - 6-month Contract", "p": "We are seeking a skilled Transmission Planner to join our team at Mobile Broadband Network Ltd (MBNL) for a 6-month contract. As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and...

  • Service Delivery Coordinator

    2 days ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    {"h1": "Transmission Planner - 6-month Contract", "p": "We are seeking a skilled Transmission Planner to join our team at Mobile Broadband Network Ltd (MBNL) for a 6-month contract. As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and...

  • Service Delivery Coordinator

    1 day ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    Transmission Planner Job DescriptionMobile Broadband Network Ltd (MBNL) is seeking a skilled Transmission Planner to join our team. As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and policies.Key Responsibilities:Operational performance...

  • Service Delivery Coordinator

    24 hours ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    Transmission Planner Job DescriptionMobile Broadband Network Ltd (MBNL) is seeking a skilled Transmission Planner to join our team. As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and policies.Key Responsibilities:Operational performance...

  • Service Delivery Coordinator

    3 hours ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    {"h1": "Transmission Planning Team", "p": "At Mobile Broadband Network Ltd (MBNL), we are seeking a skilled Transmission Planning Specialist to join our team. As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and policies on behalf of our...

  • Service Delivery Coordinator

    7 hours ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    {"h1": "Transmission Planning Team", "p": "At Mobile Broadband Network Ltd (MBNL), we are seeking a skilled Transmission Planning Specialist to join our team. As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and policies on behalf of our...

  • Service Delivery Coordinator

    10 hours ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    {"h1": "Transmission Planning Team", "p": "At Mobile Broadband Network Ltd (MBNL), we are seeking a skilled Transmission Planning Specialist to join our team. As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and policies on behalf of our...

  • Service Delivery Coordinator

    24 hours ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    {"title": "Transmission Planner", "description": "Job SummaryWe are seeking a skilled Transmission Planner to join our team at Mobile Broadband Network Ltd (MBNL). As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and policies.Key...

  • Service Delivery Coordinator

    22 hours ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    {"title": "Transmission Planner", "description": "Job SummaryWe are seeking a skilled Transmission Planner to join our team at Mobile Broadband Network Ltd (MBNL). As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and policies.Key...

  • Service Delivery Coordinator

    2 days ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    {"h1": "Transmission Planner - 6-month Contract", "p": "We are seeking a skilled Transmission Planner to join our team at Mobile Broadband Network Ltd (MBNL) for a 6-month contract. As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and...

  • Service Delivery Coordinator

    2 days ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    {"h1": "Transmission Planner - 6-month Contract", "p": "We are seeking a skilled Transmission Planner to join our team at Mobile Broadband Network Ltd (MBNL) for a 6-month contract. As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and...

  • Service Delivery Coordinator

    2 days ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    {"h1": "Transmission Planner - 6-month Contract", "p": "We are seeking a skilled Transmission Planner to join our team at Mobile Broadband Network Ltd (MBNL) for a 6-month contract. As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and...

  • Service Delivery Coordinator

    2 days ago

    Solihull, Solihull, United Kingdom Mobile Broadband Network Ltd (MBNL) Full time

    {"h1": "Transmission Planner - 6-month Contract", "p": "We are seeking a skilled Transmission Planner to join our team at Mobile Broadband Network Ltd (MBNL) for a 6-month contract. As a key member of our Transmission Planning team, you will be responsible for planning and delivering the transmission network according to agreed planning guidelines and...

  • Service Delivery Expert

    2 weeks ago

    Solihull Lodge, United Kingdom Siamo Recruitment Full time

    Job Title: Service Delivery ExpertJob Type: Full-timeCompany: Siamo RecruitmentLocation: Remote (Field-based)Job Description:We are seeking a highly skilled Service Delivery Expert to join our team. As a Service Delivery Expert, you will play a crucial role in ensuring the delivery of on-site servicing in accordance with company standards.Key...

  • IT Programme Delivery Manager

    22 hours ago

    Solihull, Solihull, United Kingdom Ascent People Full time

    Job Title: IT Programme Delivery ManagerJob DescriptionAn experienced Programme Delivery Manager is required to lead and oversee the successful implementation of AI technology initiatives. The ideal candidate will have a strong background in project management, an understanding of AI technologies, and the ability to drive business growth through innovative...

  • IT Programme Delivery Manager

    20 hours ago

    Solihull, Solihull, United Kingdom Ascent People Full time

    Job Title: IT Programme Delivery ManagerJob DescriptionAn experienced Programme Delivery Manager is required to lead and oversee the successful implementation of AI technology initiatives. The ideal candidate will have a strong background in project management, an understanding of AI technologies, and the ability to drive business growth through innovative...

  • Program Manager

    3 days ago

    Solihull, Solihull, United Kingdom Contechs Full time

    ## Technical Program Manager Role at Contechs We are seeking a skilled Technical Program Manager to join our expanding team at Contechs, a leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy. As a Technical Program Manager, you will be responsible for ensuring the planning and delivery of all Engineering activities for...

Service Delivery Manager

4 months ago

Solihull, United Kingdom Neoci Full time

We are a telecoms and technology company headquartered in Solihull. We’re a communications company with a difference and looking to add a Service Delivery Manager to the team.


Interested in this role You can find all the relevant information in the description below.

Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we are a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses across the UK. We have around 600 passionate colleagues working within our business supporting our ever-growing customer’s needs.

Summary and purpose of a Service Delivery Manager:

We are seeking an experienced and talented Service Delivery Manager to provide pro-active & reactive technical account management & troubleshooting to specific Public Sector customers who utilise our products.

The successful candidate will attend face-to-face and remote meetings with customers across the UK, to better understand the customer’s challenges and help overcome them by using their previous skills and experience in networking, telephony & IT, as well as utilizing our large team of operations engineers which will ultimately end with the customers challenges being overcome and the highest satisfaction achieved.

They will work with the Head of Service Delivery Management and the Operations management team to help ensure we are always providing the highest standards to our customers and continuingly improving our service.

Key Responsibilities include:

  • Becoming the Single point of contact within the account for Service related problems and escalations
  • Taking ownership of escalated customer issues, troubleshooting with our engineers to find resolution.
  • Regular and agreed communication with the customer.
  • Trend analysis within your account and also from within
  • Problem Management ownership
  • Reporting against contractually agreed SLAs and guidelines
  • Proactively working with customers to ensure a continued successful relationship.
  • Continually looking for ways to improve the Service and demonstrate this

The successful candidate will have:

  • A professional approach to internal and external relationships.
  • Excellent interpersonal and analytical skill coupled with ability to understand complex concepts and communicate them in an understandable way.
  • Emotionally resilient and calm when under pressure.
  • Will be IT literate in PowerPoint, Word, Excel & Outlook.
  • Excellent communicator in both written and verbal communications
  • Excellent presentation skills and the ability to actively listen and react to customers needs
  • Facilitation skills including the ability to lead a discussion and keep it on track.
  • Ability to build trust and credibility with customers and colleagues to ensure longevity of the relationship.

Previous Experience

  • 2 years’ experience as a Service Delivery Manager
  • Experience with enterprise clients
  • Experience in an IT or telecommunications role would be advantageous where you have gained experience of using technical products.
  • ITIL or Agile Certification preferred