ERP Support Coordinator
2 weeks ago
Job brief
Learn more about the general tasks related to this opportunity below, as well as required skills.
We are seeking an experienced and detail-oriented ERP Support Coordinator to join our dynamic team. The ERP Support Coordinator will be responsible for overseeing and managing the daily operations of our Enterprise Resource Planning (ERP) system – Priority Software. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of Priority Software, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.
Key Responsibilities:
· Technical Support:
o Provide first-level support for Priority software users, addressing and resolving issues in a timely and efficient manner
o Collaborate with IT and external Priority software provider to troubleshoot and resolve technical problems related to the ERP system
· User Training:
o Develop and deliver training programs for Priority software users to enhance their understanding of system functionalities
o Create user guides and documentation to assist users in navigating and utilising the Priority software effectively
· Coordination and Communication:
o Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications
o Coordinate solution testing in line with project delivery plans
o Capture and report any negative results found during testing cycles
o Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades
· System Optimisation:
o Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation
o Implement best practices for system usage and data management to enhance overall efficiency
· Quality Assurance:
o Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards
o Develop and implement protocols for testing and validating system changes
o Other duties as assigned by the Operations Director or their designee
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