ERP Support Coordinator

2 weeks ago

London, United Kingdom Aerospheres (UK) Ltd Full time

Job brief

We are seeking an experienced and detail-oriented ERP Support Coordinator to join our dynamic team. The ERP Support Coordinator will be responsible for overseeing and managing the daily operations of our Enterprise Resource Planning (ERP) system – Priority Software. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of Priority Software, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.


Key Responsibilities:

·        Technical Support:

o  Provide first-level support for Priority software users, addressing and resolving issues in a timely and efficient manner

o  Collaborate with IT and external Priority software provider to troubleshoot and resolve technical problems related to the ERP system



·        User Training:

o  Develop and deliver training programs for Priority software users to enhance their understanding of system functionalities

o  Create user guides and documentation to assist users in navigating and utilising the Priority software effectively

·        Coordination and Communication:

o  Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications

o  Coordinate solution testing in line with project delivery plans

o  Capture and report any negative results found during testing cycles

o  Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades


·        System Optimisation:

o  Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation

o  Implement best practices for system usage and data management to enhance overall efficiency


·        Quality Assurance:

o  Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards

o  Develop and implement protocols for testing and validating system changes

o  Other duties as assigned by the Operations Director or their designee


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