Hotel Receptionist

2 weeks ago

Chelmsford, United Kingdom RedCat Pub Company Full time
Hospitality is our Personality and we are RedCat

Company Overview

RedCat are acquiring multiple pubs and inns in sort after locations across the UK. Our calling is to revive and re-generate potentially amazing spaces, by investing heavily in the buildings, and design, their branding, and most of all the people. By providing industry leading, lifestyle enhancing spaces, we will be injecting excitement back into the hospitality sector. RedCat is an ambitious, fast paced company and if you want to come on this exciting journey, the opportunities at RedCat are infinite.

The RedCat Way

We want every employee at RedCat to carry out their role and responsibilities with the same approach, having integrity, showing care and being respectful. Whether you are managing a 30 room boutique hotel or you are making cocktails in a leading high street café bar, you can all carry out these duties in the same RedCat way. Hospitality is your personality, that’s why you an honest problem solver who will roll up your sleeves and make sure every customer you serve has an incredible experience, one to write home about.

The Role:
Receptionist

We are looking for a receptionist that encompasses natural warmth and a welcoming manner. Articulate with reservations and administration duties, possess a ‘can do’ attitude and looks for the plus ones, to enhance the guest’s experience.

Enjoys the buzz of a busy venue with the ability to stay focused, presenting a high level of customer service.

The successful candidate will be responsible for the day-to-day tasks of a hotel receptionist, ensuring standards of procedures are met, good telephony skills are a must and a good level of numeracy for balancing payments is required.

With a lot of todays’ reservations coming via the internet, having a good understanding of IT, EPOS, PMS and PDQ machines will be required.

You will need to be calm and methodical and have a good understanding of the overall operational workings of the hotel. Your communication skills with your team will need to be on point, ensuring all guests needs are organised.

You will be passionate for being best in class and progressive about the future. Having a smart and presentable manner, you will love being the welcoming host of our venue.

The reception desk is the main port of call for all guests visiting the venue, be it for the hotel, the restaurant or our wedding and function centre.

With 23 rooms you will be required to serve breakfast to hotel residents in the morning and deal with the checkout process. Afternoon shifts you will be checking customers in and dealing with room service orders and customer communications.

Shifts are split between am or pm. Am shift is 6am - 2pm and pm shift is 2pm - 9pm. Five shifts per week on a flexible schedule over the seven days. Rotas are produced three weeks in advance.

Key Responsibilities:
● Charming and welcoming
● Hospitality champion who loves customer service
● Enjoys following procedures.
● Impeccable presentation and attention to detail to deliver the highest quality level of service, whether in person or by administrational duties
● Positive attitude providing unexpected surprises to the team and guests and moments of care, being calm and considerate of fellow colleagues.
● Excellent communication skills.
● Good understanding of IT processes, EPOS, PDQ and PMS.
● Good level of numeracy, telephony, spelling and grammar
● Good customer service skills
● Knowledge of GuestlineRezlynx PMS experience would be an advantage
● Be able to run a busy breakfast service in tandem with the reception desk when on a morning shift

Whats in it for you?
● Competitive Salary
● Tips
● 25% off all food, drink, rooms at all RedCat Venues* (T&C’s) apply
● Great opportunities to progress within a growing company
● Free meals on shift.
● 24hrs access to the companies training and development site.
● Wellness Programme.
Competitive Salary plus tips, full time

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