Welcome & Service Assistant Manager

4 weeks ago

East Sussex, United Kingdom NATIONAL TRUST Full time

We've got an opportunity for a Welcome & Service Assistant Manager to join our team. 


The following information provides an overview of the skills, qualities, and qualifications needed for this role.

As a Welcome and Service Assistant Manager, you'll uphold the highest of standards in the service we give to visitors. If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the job for you.

Interviews: 6 September 2024

Widely regarded as a horticultural masterpiece, the elegant landscaped gardens at Sheffield Park are alive with colour and wildlife. Four lakes and gorgeous views make this picturesque location to work in. Family-friendly events are a key part of the visitor experience at Sheffield Park, and welcome people with plenty of shared ideas and energy to join us. This is a great opportunity to become part of a supportive and close-knit team in a place you’ll love working.

You'll work 37.5 hours over 5 days, spread across the week. Working hours are usually from 9am-5pm, although this will change according to business requirements and seasonal opening time changes. Weekend work is required and will often be every other weekend, although this may change according to business need. 

You’ll be supporting with the management of a team of staff and volunteers, so you'd need to be willing and able to work some weekends and bank holidays to ensure full cover.

You’ll be making sure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the best experience of visiting Sheffield Park. Everyone who comes here is contributing to the work of the Trust, in protecting and looking after places so that people and nature can thrive – now and into the future. Your warmth, your care, your high standards and your attention to detail can make all the difference to their day.

You'll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll be helping your team to do the same.

You'll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust’s cause. By sharing your knowledge of our conservation work both here and throughout the Trust, you’ll help people to see how vital their contribution can be.

We'd love to hear from you if you’re:

  • experienced in visitor services, in the tourist or heritage sector
  • naturally curious about people, with an understanding of how to achieve the highest standards of customer service
  • able to work to sales targets, and confidently sell the benefits of becoming a member
  • well-organised and motivated
  • willing to learn new skills, with a ‘can-do’ attitude
  • comfortable with IT skills (all MS Office)

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