Income Manager

3 weeks ago

Shipley, United Kingdom Incommunities Full time
We have an exciting opportunity for an Incommunities employee to become our Income Manager on a 12m secondment.

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.

About Us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.

Responsibilities

  • Drive performance and results by monitoring and reviewing team performance to ensure appropriate actions are taken to meet corporate and individual targets
  • Take ownership and harness available data to provide clear, timely and useful reports about our team and clients' performances and facilitate participation in benchmarking
  • Demonstrate analytical and decision-making skills
  • Work collaboratively with the Service Head and use appropriate measures to working practises and take a hands on approach to monitor service delivery and performance achievements
  • Assist the Service Head to improve existing policies, procedures and technology to support the continuous development and growth of the service
  • Understand customer demands on the service and help shape the service to meet their needs and improve their experience
  • Manage any escalations of customer enquiries and complaints
  • Take the lead in building strong relations with internal & external stakeholders to ensure customer access to debt advice and financial inclusion services & products
  • Ensure the income team reliably meet service standards for responsiveness to colleagues, customers, and stakeholders surrounding tenancy sustainment

About You

  • Have the ambition to continuously improve service, deliver results with excellence, show that you care and act with integrity
  • Can drive performance by empowering and delivering through the team and using resources effectively
  • Take ownership of an issue until it is resolved
  • Are numerate and data savvy - using information to gain objective insight to drive change

Requirements

  • Ability to lead, support, manage and empower staff to deliver performance whilst providing excellent customer service
  • A can do approach to problem solving
  • Good understanding of how to use data to inform performance management
  • An understanding of relevant legislation and how this may impact income collection
  • A sound understanding of the benefit system and how to support staff members to ensure their customers are accessing any relevant support
  • Excellent written and verbal communication skills
  • The ability to have difficult conversations in a professional manner with staff, colleagues and customers
  • Be comfortable working individually on projects as well as working within a management team
  • The ability to deputise for the Service Head in their absence

Benefits

  • Salary of £40,747per year
  • West Yorkshire Pension Fund membership - Current employer contribution is 15.9%
  • Option to buy and sell annual leave
  • A supportive culture that values employees work life balance
  • Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
  • Training, development, and funded qualification opportunities
  • Corporate health scheme membership
  • Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support
  • Hybrid working
  • Cycle to work scheme
  • Free parking onsite.
  • Local gym membership discounts
  • A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Please attach a cover letter with your application, include what values and behaviours you can bring to Incommunities, how you have met KPIs and why you would be a suitable applicant for the role.

We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

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