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Income Manager
3 weeks ago
About Us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
- Drive performance and results by monitoring and reviewing team performance to ensure appropriate actions are taken to meet corporate and individual targets
- Take ownership and harness available data to provide clear, timely and useful reports about our team and clients' performances and facilitate participation in benchmarking
- Demonstrate analytical and decision-making skills
- Work collaboratively with the Service Head and use appropriate measures to working practises and take a hands on approach to monitor service delivery and performance achievements
- Assist the Service Head to improve existing policies, procedures and technology to support the continuous development and growth of the service
- Understand customer demands on the service and help shape the service to meet their needs and improve their experience
- Manage any escalations of customer enquiries and complaints
- Take the lead in building strong relations with internal & external stakeholders to ensure customer access to debt advice and financial inclusion services & products
- Ensure the income team reliably meet service standards for responsiveness to colleagues, customers, and stakeholders surrounding tenancy sustainment
- Have the ambition to continuously improve service, deliver results with excellence, show that you care and act with integrity
- Can drive performance by empowering and delivering through the team and using resources effectively
- Take ownership of an issue until it is resolved
- Are numerate and data savvy - using information to gain objective insight to drive change
- Ability to lead, support, manage and empower staff to deliver performance whilst providing excellent customer service
- A can do approach to problem solving
- Good understanding of how to use data to inform performance management
- An understanding of relevant legislation and how this may impact income collection
- A sound understanding of the benefit system and how to support staff members to ensure their customers are accessing any relevant support
- Excellent written and verbal communication skills
- The ability to have difficult conversations in a professional manner with staff, colleagues and customers
- Be comfortable working individually on projects as well as working within a management team
- The ability to deputise for the Service Head in their absence
- Salary of £40,747per year
- West Yorkshire Pension Fund membership - Current employer contribution is 15.9%
- Option to buy and sell annual leave
- A supportive culture that values employees work life balance
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Training, development, and funded qualification opportunities
- Corporate health scheme membership
- Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support
- Hybrid working
- Cycle to work scheme
- Free parking onsite.
- Local gym membership discounts
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
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Shipley, United Kingdom Incommunities Full timeWe have an exciting opportunity for an Incommunities employee to become our Income Manager on a 12m secondment.About UsWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.Working to provide...
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Income Manager
3 weeks ago
Shipley, United Kingdom Incommunities Full timeWe have an exciting opportunity for an Incommunities employee to become our Income Manager on a 12m secondment.About UsWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.Working to provide...
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Income Manager
3 weeks ago
Shipley, United Kingdom Incommunities Full timeWe have an exciting opportunity for an Incommunities employee to become our Income Manager on a 12m secondment.About UsWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.Working to provide...
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Income Manager
3 weeks ago
Shipley, United Kingdom Incommunities Full timeWe have an exciting opportunity for an Incommunities employee to become our Income Manager on a 12m secondment.About UsWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.Working to provide...
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Income Manager
3 weeks ago
Shipley, United Kingdom Incommunities Full timeWe have an exciting opportunity for an Incommunities employee to become our Income Manager on a 12m secondment.Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.About UsWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and...
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Income Manager
3 weeks ago
Shipley, United Kingdom Incommunities Full timeWe have an exciting opportunity for an Incommunities employee to become our Income Manager on a 12m secondment.Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.About UsWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and...
-
Income Manager
3 weeks ago
Shipley, United Kingdom Incommunities Full timeWe have an exciting opportunity for an Incommunities employee to become our Income Manager on a 12m secondment.Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.About UsWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and...
-
Income Manager
3 weeks ago
Shipley, United Kingdom Incommunities Full timeWe have an exciting opportunity for an Incommunities employee to become our Income Manager on a 12m secondment.About UsWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.Working to provide...
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Shipley, United Kingdom Goodman Masson Full timeIncommunities are looking to recruit 2 Income Officers to join our team on a permanent basis. This is a crucial role to the business, as you will be responsible for recovering arrears accrued by current tenants but also looking at how we can interact withour customers to prevent debt. You will manage your own patch, providing advice, solutions, and support...
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Income Officer
1 month ago
Shipley, United Kingdom Incommunities Full timeIncommunities are looking to recruit 2 Income Officers to join our team on a permanent basis. This is a crucial role to the business, as you will be responsible for recovering arrears accrued by current tenants but also looking at how we can interact with our customers to prevent debt. You will manage your own patch, providing advice, solutions, and support...
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Income Officer
2 weeks ago
Shipley, United Kingdom Incommunities Full timeIncommunities are looking to recruit 2 Income Officers to join our team on a permanent basis. This is a crucial role to the business, as you will be responsible for recovering arrears accrued by current tenants but also looking at how we can interact with our customers to prevent debt. You will manage your own patch, providing advice, solutions, and support...
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Temporary Income Officer
2 weeks ago
Shipley, United Kingdom Incommunities Full timeIncommunities are looking to recruit an Income Officer on a temporary basis until October 2023. This is a crucial role to the business, as you will be responsible for recovering arrears accrued by current tenants but also looking at how we can interact with our customers to prevent debt. You will manage your own patch, providing advice, solutions, and...
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Temporary Income Officer
2 weeks ago
Shipley, United Kingdom Incommunities Full timeIncommunities are looking to recruit an Income Officer on a temporary basis until October 2023. This is a crucial role to the business, as you will be responsible for recovering arrears accrued by current tenants but also looking at how we can interact with our customers to prevent debt. You will manage your own patch, providing advice, solutions, and...
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Income Officer
2 months ago
Shipley, United Kingdom Goodman Masson Full timeIncommunities are looking to recruit a part time Income Officer to join our team on a permanent basis. This is a crucial role to the business, as you will be responsible for recovering arrears accrued by current tenants but also looking at how we can interactwith our customers to prevent debt. You will manage your own patch, providing advice, solutions, and...
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Income Manager
3 weeks ago
Shipley, UK, West Yorkshire, United Kingdom Incommunities Full timeWe have an exciting opportunity for an Incommunities employee to become our Income Manager on a 12m secondment.About UsWe are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.Working to provide...
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Income Manager
3 weeks ago
Shipley, West Yorkshire, United Kingdom Incommunities Full time €40,747We have an exciting opportunity for an Incommunities employee to become our Income Manager on a 12m secondment. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Working to...