Strategic Customer Lead
4 weeks ago
Our Vision: Continue to be the leading UK mobile infrastructure services company.
Ready to make your application Please do read through the description at least once before clicking on Apply.
Our Mission: To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart.
We are at an exciting time in our company’s development. We've come a long way since we were first formed in 2012. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values.
About the Role
The Strategic Customer Lead plays a critical role Cornerstone Sales & Commercial Team. The main purpose of the role is to establish strategic partnerships with key stakeholders across commercial Mobile Operations, including Networks, Planning, Business and Executive functions, to drive sustained revenue growth and secure mutually beneficial contracts for Cornerstone. The Strategic Customer Lead serves as our primary interface with the Mobile Operator accounts, taking full accountability for leading, shaping and expanding Cornerstone’s go-to-market approach in the UK Market. The role holder will be instrumental in driving business growth and maximizing opportunities within our industry partnerships and for accounts with a value of >£100m annual turnover.
Strategy - Lead the formulation of innovative business strategies within the existing frameworks of Mobile Network Operators. Support & work collaboratively with the CSCO to execute plans that drive strategic growth for Cornerstone, encompassing internal and external initiatives tailored to our account needs, both within and beyond designated accounts.
Account Management - Develop & manage relationships with new and existing business and executive customers. Collaborate closely with the Commercial, Delivery, and Marketing Teams to ensure seamless coordination and alignment of roles. Create and maintain the account development plan to drive expansion and growth of new business opportunities
New Business - Identify, deliver, and follow up on high-level opportunities and value-add workshops to align our value propositions and drive new business opportunities.
Leadership - Foster a coaching culture to cultivate a high-performance team, identifying and developing internal successors for critical roles. Demonstrate and exemplify exceptional stakeholder management skills, collaborating closely with internal and external partners to ensure compliance with all contractual commitments. Lead by example and actively contribute to our leadership team as we cultivate a culture centred on our values and commitment to inclusions.
Skills and Experience
- in high value account management working within complex environments.
- mobile network understanding or marketing experience.
- responsibility
- in supporting product, market and brand development and diversification
- interpersonal skills & ability to manage stakeholders of varying levels and across matrix organization
- & concise communication skills at all levels within Cornerstone and externally with 3rd party suppliers & stakeholders
- negotiation skills
- planning & organisational ability in delivering program outcomes and business results.
- experience of collaboration and in managing conflict and change.
What we offer
- Competitive salary and an excellent bonus structure
- 30 days holiday
- Competitive pension scheme
- Hybrid working
- Life insurance
- Cycle to Work
- Retail Discount
- Competitive refer a friend scheme
- Private Healthcare Insurance
Cornerstone was established in 2012 as a joint venture between Vodafone and Telefonica to consolidate their mobile network infrastructure into a single grid, thereby enabling ongoing efficiencies in network design, build and operations. We are now the leading UK mobile infrastructure services provider with over 15,000 sites owned and operated in the UK, with a further 5000 third party sites managed on behalf of our two main customers. Cornerstone generates in excess of £380m of revenue and £140m of EBITDA annually and has an estimated market cap of in excess of £3bn. Vantage Towers and VMO2 are the principal Shareholders.
If this role is of interest to you and you would like to find out more, please do apply with an up to date version of your CV
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