Member and Client Advisor

2 weeks ago

Greater London, United Kingdom The Body Lab Full time

The Body Lab London



Please make sure you read the following details carefully before making any applications.

Where science meets the luxury of five star wellness. An unrivalled premium wellness club offering science-backed treatments, advanced wellness programs and therapies.


An opportunity has arisen to join the team as a Member and Client Advisor.


The Member and Client Adviser provides a warm welcome and a first-class experience to our members, prospective members, and visitors to our facility. This role is the first point of contact for enquiries, complaints and questions. The role will involve dealing with any queries efficiently and professionally and dealing with membership and sales enquiries as well as carrying out administrative duties.


In summary, the main duties are:

  • Provide a warm welcome to our members and guests
  • Dealing with all enquiries about the facilities, treatments, membership/s
  • Dealing with and resolving complaints
  • New membership enrolment
  • Assist the Sales and Operation Manager in achieving/exceeding sales and retention targets
  • Assist with operational tasks around the facility
  • Support in opening and closing of the facilities
  • Upkeep The Body Lab brand standards


This passionate person is responsible for being fully knowledgeable about The Body Lab and its programs/services, is responsible for delivering the highest level of service to our members and guests exemplifying professionalism, and ensuring we adhere to the values and mission of The Body Lab. Good organisational and administrative skills are essential to manage time effectively and meet deadlines. This person must have excellent customer care skills and great communication skills.


The Body Lab is open to members between 6.30am to 9pm on weekdays and 7am to 6pm on weekends, therefore the Member and Client Advisor will be expected to work various shifts to cover all operational hours. This is a part time position with the opportunity for overtime.


About you:

  • Experience of working in Reception with friendly and approachable personality
  • Cooperative, positive and optimistic
  • Membership sales experience
  • Previous work experience in a wellness setting is preferable but not essential
  • Able to prioritise work, handle pressure and take confident day-to-day decisions
  • Ability to communicate effectively in person, in writing and over the phone
  • Always maintaining a professional appearance and behaviour
  • Ability to use computer software, including Microsoft Office (Word, Excel, PowerPoint), Email, Internet
  • Able to build and maintain good relationships with peers, members, vendors, always putting people first
  • Willingness to work flexibly in response to changing organisational requirements
  • A 'can do' attitude with a passion for health, fitness and wellbeing.


Benefits:

  • A working environment that inspires
  • Colleagues who share your purpose
  • 30 days annual leave per year plus your Birthday and Service Anniversary off.
  • Meaningful development plans
  • Generous refer a friend scheme
  • Free use of Gym & Facilities
  • Cycle to work scheme
  • A host of individual benefits


What you'll be doing:

  • Creating an excellent first impression of The Body Lab by providing a warm welcome, tidy appearance and pleasant manner at all times
  • Provide exceptional customer service experience to all members, non-members and users of the facility
  • Enrolling new members and assisting current members with their queries
  • Greeting members and users of the gym as they come through reception
  • Checking in members and verifying memberships
  • Registering prospective members and guiding them to the correct person
  • Providing information on programmes, treatments and their availability
  • Handling questions about cancellation of membership
  • Ensuring that adequate stocks of information, packs and leaflets and merchandise are available at reception
  • Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the Facility
  • Serving customers, taking money for activities and accurately accounting or transactions at the end of each shift
  • Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities
  • Handling telephone enquiries, recording messages from incoming calls and transferring calls
  • Maintaining a clean and tidy environment, both behind and in front of the counter
  • Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department
  • Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation
  • Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Head of Reception and Member Experience
  • Committed to ensuring the safety or members and guests at all times
  • Uphold safe and efficient workplace policies and practices
  • Undertake supervision and training
  • Maintain records, and compile monitoring data as requested

  • Member and Client Advisor

    2 months ago

    Greater London, United Kingdom The Body Lab Full time

    The Body Lab LondonWhere science meets the luxury of five star wellness. An unrivalled premium wellness club offering science-backed treatments, advanced wellness programs and therapies.An opportunity has arisen to join the team as a Member and Client Advisor. The Member and Client Adviser provides a warm welcome and a first-class experience to our members,...

  • Member and Client Advisor

    2 weeks ago

    Greater London, United Kingdom The Body Lab Full time

    The Body Lab London Where science meets the luxury of five star wellness. An unrivalled premium wellness club offering science-backed treatments, advanced wellness programs and therapies. An opportunity has arisen to join the team as a Member and Client Advisor. The Member and Client Adviser provides a warm welcome and a first-class experience to our...

  • Member and Client Advisor

    2 months ago

    Greater London, United Kingdom The Body Lab Full time

    The Body Lab LondonWhere science meets the luxury of five star wellness. An unrivalled premium wellness club offering science-backed treatments, advanced wellness programs and therapies.An opportunity has arisen to join the team as a Member and Client Advisor. The Member and Client Adviser provides a warm welcome and a first-class experience to our members,...

  • Member and Client Advisor

    2 months ago

    Greater London, United Kingdom The Body Lab Full time

    The Body Lab LondonWhere science meets the luxury of five star wellness. An unrivalled premium wellness club offering science-backed treatments, advanced wellness programs and therapies.An opportunity has arisen to join the team as a Member and Client Advisor. The Member and Client Adviser provides a warm welcome and a first-class experience to our members,...

  • Member and Client Advisor

    2 months ago

    London, United Kingdom The Body Lab Full time

    The Body Lab London Where science meets the luxury of five star wellness. An unrivalled premium wellness club offering science-backed treatments, advanced wellness programs and therapies. An opportunity has arisen to join the team as a Member and Client Advisor. The Member and Client Adviser provides a warm welcome and a first-class experience to our...

  • Member and Client Advisor

    2 weeks ago

    London, United Kingdom The Body Lab Full time

    The Body Lab London Where science meets the luxury of five star wellness. An unrivalled premium wellness club offering science-backed treatments, advanced wellness programs and therapies. An opportunity has arisen to join the team as a Member and Client Advisor. The Member and Client Adviser provides a warm welcome and a first-class experience to our...

  • Client Success Manager for Promoters

    1 month ago

    London, Greater London, United Kingdom Resident Advisor Full time

    Job Overview:Join Resident Advisor (RA), a prominent music media organization dedicated to the dance and electronic music sector. With a vast global audience, RA provides a range of services including news, event listings, ticket sales, and original content.Role Summary:We are seeking a committed Promoter Solutions Manager to assist our ticketing partners...

  • Member and Client Advisor

    2 months ago

    London, United Kingdom The Body Lab Full time

    The Body Lab LondonWhere science meets the luxury of five star wellness. An unrivalled premium wellness club offering science-backed treatments, advanced wellness programs and therapies.An opportunity has arisen to join the team as a Member and Client Advisor. The Member and Client Adviser provides a warm welcome and a first-class experience to our members,...

  • Member and Client Advisor

    2 weeks ago

    London, United Kingdom The Body Lab Full time

    The Body Lab LondonPlease make sure you read the following details carefully before making any applications.Where science meets the luxury of five star wellness. An unrivalled premium wellness club offering science-backed treatments, advanced wellness programs and therapies.An opportunity has arisen to join the team as a Member and Client Advisor. The Member...

  • Client Advisor

    4 months ago

    LONDON, United Kingdom CHANEL Full time

    Reporting to our Boutique Director, our Client Advisor position is our key connection to the client. Acting as an ambassador for the brand, our Client Advisors leverage the values of CHANEL to create desire. This is a role that combines teamwork and an entrepreneurial spirit in recruiting clients and building trusted, professional and long-lasting...

  • Client Advisor

    4 months ago

    London, United Kingdom CHANEL Full time

    Reporting to our Boutique Director, our Client Advisor position is our key connection to the client. Acting as an ambassador for the brand, our Client Advisors leverage the values of CHANEL to create desire. This is a role that combines teamwork and an entrepreneurial spirit in recruiting clients and building trusted, professional and long-lasting...

  • Client Advisor Harrods

    3 months ago

    Greater London, United Kingdom Bulgari S.P.A Full time

    **Position**: Bulgari UK is looking for an experienced and enthusiastic Client Advisor for Harrods Boutique in London. The Client Advisor acts as an ambassador of Bulgari and is responsible to create, stimulate and maximize sales opportunities by promoting product attributes to the customer, developing and enhancing their skills to increase sales results,...

  • Client Advisor Harrods

    3 months ago

    Greater London, United Kingdom Bulgari Full time

    Position Bulgari UK is looking for an experienced and enthusiastic Client Advisor for Harrods Boutique in London. The Client Advisor acts as an ambassador of Bulgari and is responsible to create, stimulate and maximize sales opportunities by promoting product attributes to the customer, developing and enhancing their skills to increase sales results, and...

  • Client Advisor

    4 months ago

    London, United Kingdom RHR Full time

    A great opportunity has arisen to join a luxury fashion retailer as a client advisor. The company, that have an increasingly growing presence across the globe, offers a variety products from ready to wear fashion, to bespoke accessories. The client advisor role will entail managing the client experience and ensuring an impeccable customer journey. This role...

  • Platform Support Advisor

    3 months ago

    London, United Kingdom Resident Advisor Full time

    Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a...

  • Client Advisor

    4 months ago

    London, United Kingdom Careers Site Full time

    MONCLER are looking for a Client Advisor to be part of the team in Heathrow Airport Terminal 3. Client Advisor at Heathrow takes on the role of Brand Ambassador and is responsible for growing store’s sales by providing an exceptional level of service to the clients, and supporting the management team in the operations of their store. **Responsibilities...

  • Client Advisor

    4 weeks ago

    Twickenham, Greater London, United Kingdom Pavilion Recruitment Solutions Full time €5,000

    HNW Client Handler / Advisor Home (contents) and Motor Competitive salary Twickenham/ hybrid Pavilion Recruitment Solutions are offering the chance to join one of our clients – an award-winning chartered brokerage, with 65 years of experience, specialising in bespoke insurance solutions for HNW individuals. The organisation prioritises learning and...

  • Client Advisor

    4 weeks ago

    Twickenham, Greater London, United Kingdom Pavilion Recruitment Solutions Full time €5,000

    HNW Client Handler / Advisor Home (contents) and Motor Competitive salary Twickenham/ hybrid Pavilion Recruitment Solutions are offering the chance to join one of our clients – an award-winning chartered brokerage, with 65 years of experience, specialising in bespoke insurance solutions for HNW individuals. The organisation prioritises learning and...

  • Client Advisor

    22 hours ago

    London, Greater London, United Kingdom Burberry Limited Full time

    About the RoleWe are seeking a highly skilled and motivated Client Advisor to join our team at Burberry Limited. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience, and driving commercial success.Key ResponsibilitiesMeet and exceed individual and store sales and other...

  • Client Advisor

    24 hours ago

    London, Greater London, United Kingdom Burberry Limited Full time

    About the RoleWe are seeking a highly skilled and motivated Client Advisor to join our team at Burberry Limited. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience, and driving commercial success.Key ResponsibilitiesMeet and exceed individual and store sales and other...