Deputy Operations Manager

2 weeks ago

London, United Kingdom City Cruises UK Full time

Position Summary:



If the following job requirements and experience match your skills, please ensure you apply promptly.

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, and other special occasions across London, Poole and York.


To manage the operations function and to act as a deputy to and support the Operations Manager. Work closely with the Operations Manager, Senior Customer Experience Manager (Cabin Crew), Compliance and Training Team, Pier Crew Team and the Operations Team to ensure the smooth running of the department.


Essential Duties & Responsibilities


  • Prepare and issue the daily briefing folders to Captains reporting for duty each day.
  • Maintain and issue all Bridge documentation as defined in SOPs.
  • Maintain timekeeping and attendance records for all boat crew.
  • Maintain all operational and Bridge Crew KPI reports, ensuring they are prepared in good time to be delivered at weekly senior management meetings.
  • Maintain in conjunction with the Engineering department, a record of vessel availability for service and repair and maintenance schedules.
  • Complete and submit timesheets to the payroll department to ensure prompt payment for all boat crew.
  • Supervise and guide the Operations Assistants in the performance of their tasks.
  • In the absence of the Operations Manager, ensure the crew schedules are prepared and posted in a timely manner and that the crewing of vessels for busier season is planned in advance to support Commercial requirements.
  • Conduct regular audits of vessels and maintain reports and records for follow up action.
  • Raise reports as appropriate from log sheets and repair and maintenance requests submitted daily by Captains.
  • Ensure the crew schedules support the emergency drills program and that any non-compliances are addressed appropriately.
  • Produce a weekly report showing authorised and unauthorised failure to adhere to the published pier arrival and departure schedule.
  • Maintain a close liaison with pier managers to receive reports of deficiencies and resolve problems arising.
  • Manage the Permit to Work procedures applicable to Cherry Garden Pier and work aboard vessels and moorings.
  • Supervise and manage the work of the permanent and subcontracted cleaning staff in their work aboard vessels and the environment of Cherry Garden Pier.
  • vessel bunkering, cleaning services and waste product subcontractors.
  • Be familiar with all Company services and contracted relationship with services provided by London River Services (LRS) and other subcontractors.
  • Implement Company health and safety policy, emergency and fire procedures and when necessary, instruct other staff on actions required, including: fire drills, safety barrier discipline, wearing of PPE by all personnel, including sub-contractors, portable water point and hoses disciplines.
  • Promote the highest level of customer care given by boat crews to ensure a clean, comfortable and safe environment for all our customers.
  • Ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
  • Attend functions, conferences, meetings and training as directed by the Operations Manager.
  • Ensure that procedures for cash reconciliation are carried out correctly and that floats and stock are signed in and out in accordance with company policy and procedures.
  • Be able to carry out investigation meetings to manage boat crew’s performance and conduct.
  • With the support of the Compliance Team, ensure the following are followed:
  • Safety Operating Procedures (SOPs) manual as required
  • Emergency Procedures Guide (EPG)
  • Navigational Risk Assessments
  • Generic Passage Plans
  • Search and Rescue (SAR) documents


And all other tasks requested by the Operations Manager and Operations Director.


Requirements & Qualifications


REQUIRED

  • 2 + years in operations management experience.
  • Educated to GCSE level or equivalent.
  • Excellent knowledge of Excel, Word and Outlook.
  • Excellent numeracy and literary skills.
  • High attention to detail.
  • Experience of managing people regarding investigations, disciplinaries and grievances, performance and absence.
  • Health and Safety knowledge for the working environment.
  • Be flexible in carrying out duties at any of the company’s locations, offices or departments and fulfill other assigned tasks.


DESIRABLE

  • Holder of BML Tier 1 Level 2 with Local Knowledge Endorsement (LKE) and Large Passenger Vessel endorsements or equivalent Marine knowledge/experience within the industry.
  • Experience of vessel and pier management.
  • Sound understanding of SMS requirements and MCA regulations.



SKILLS & ATTRIBUTES

  • Strong time management, flexibility and multitasking ability.
  • Strong organisational and administrative skills.
  • Team player with strong interpersonal and people skills with positive outlook.
  • Excellent problem solver.
  • Ability to handle difficult conversations.
  • Very good IT and computer skills and experience of online platforms.
  • Collaborative influencing and persuasive skills.
  • Proactive and commercially minded.
  • Ability to handle confidential information.

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