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Player Protection Monitoring QA Officer

3 months ago


Nottingham Nottinghamshire, United Kingdom Buzz Group Limited Full time

We are looking for a Player Protection Monitoring Quality Assurance Officer to join our team here at Buzz Bingo. Working remotely with the occasional visit to our Nottingham Offices with a salary of up to £30,000 per annum.


Ready to make your application Please do read through the description at least once before clicking on Apply.

You will aim to provide a monitoring framework, KPI's and data driven analysis of Player Protection policy and processes with the UKGC regulations.

In return your benefits are…

  • 33 days annual leave (including bank holidays)
  • Options to buy additional leave
  • Annual company bonus scheme
  • Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
  • Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
  • My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
  • Buzz Brights Apprenticeships
  • Buzz Learning our digital learning platform with access to 100s of online courses
  • Refer a friend scheme
  • Life assurance
  • Company pension

Your tasks and responsibilities

• Create quality measurements to track improvement in outputs driven from policy & process.

• Maintain standards for reliability and performance of Player Protection Team outputs.

• Execute quality improvement reports/plans for PPT.

• Develop and execute QA plans to ensure Compliance with the RTS /LCCP and effectiveness of existing compliance controls.

• Compile and analyse statistical data, create reports to present to the team & business.

• Identify risk factors and offer recommendations on corrective actions.

• Interpret and keep abreast of regulatory requirements and developments.

• Analyse trends and enable the business to identify systemic issues.

• Communicate findings, trends and remediations to a range of key stakeholders through regular reporting requirements.

• Acting as a catalyst to drive change and improvement in performance and quality for PPT.

Your knowledge and experience

• Experience in establishing / driving a quality assurance programmes.

• Recent knowledge of the gambling sector

• Strong practical understanding of license obligations regarding the Act 2005, POCA, TACT, LCCP and RTS

• Knowledge and understanding of the three lines of defence model.

• Advanced knowledge of Microsoft Word & Excel

• Sharp attention to detail

• Strong analytical and problem-solving skills

• Meticulous and diligent attributes

Desirable:

• ICA Certificate or similar certification in compliance or quality assurance

• ICA in AML Betting & Gaming

If this sounds like you then apply by using the link or reach out for more information.


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