Application Support Engineer

4 weeks ago

Woking, United Kingdom Pyramid Recruitment Ltd Full time

Application Support Engineer (2nd Line)


Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

Location: Woking (2 days in the Woking office, 3 days remote)

Type: Full-time, Permanent

Salary: Up to £35,000 DOE

Pyramid are working with a growing fintech company in Woking, looking to add to their support team. This role offers the opportunity to be a part of a growing organization, contributing to the support and maintenance of bespoke software solutions for clients on a global scale.

Responsibilities:

  • Collaborate with an established team of support engineers to provide second-line support for proprietary software applications.
  • Troubleshoot and resolve technical issues reported by clients, ensuring timely and effective solutions.
  • Utilize ticketing systems to manage and prioritize support requests, maintaining accurate and up-to-date records.
  • Execute SQL queries and analyse database structures to address and rectify data-related issues.
  • Communicate proactively with clients, offering clear explanations of technical solutions and updates on issue resolution progress.
  • Participate in continuous improvement efforts by identifying recurring issues and suggesting process enhancements.
  • Contribute to the development and maintenance of comprehensive support documentation.

Requirements:

  • Prior experience in a support role, demonstrating a solid understanding of customer-centric support principles.
  • Proficiency in ticketing systems to effectively manage and track support requests throughout their lifecycle.
  • Strong knowledge of SQL, capable of querying databases and diagnosing data-related problems.
  • Hands-on experience in supporting software applications, ideally in a fintech or related industry.
  • Excellent communication skills, both written and verbal, enabling effective interaction with clients and internal teams.
  • Problem-solving aptitude and a proactive approach to troubleshooting technical issues.
  • Ability to work independently and collaboratively within a team environment.
  • Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Benefits:

  • Hybrid work model.
  • Competitive salary package, up to £35,000 depending on experience.
  • 25 days Off, in addition to bank holidays and your birthday off.
  • Access to life insurance coverage.
  • Private health care benefits.
  • Pension scheme.
  • Engage in staff socials.

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