After Sales Adviser
4 weeks ago
After Sales Adviser - Outdoor Activities Specialist
If you want to know about the requirements for this role, read on for all the relevant information.
Are you passionate about the great outdoors? Do you love outdoor activities? Hiking, sailing, ski-ing? Do you have superb interpersonal skills, great with customers? Enjoy lots of contact with customers on a daily basis, if so, this could be the perfect role for you.
Superb Permanent Opportunity 8.30am to 4.30pm Monday to Friday.
Starting salary £20820. Excellent Benefits. Lots of opportunities to progress
Are you passionate about the great outdoors? Do you love outdoor activities? Hiking, sailing, ski-ing? Do you have superb interpersonal skills, great with customers? Enjoy lots of contact with customers on a daily basis, if so, this could be the perfect role for you.
The role is that of Aftersales Adviser to join a busy team of 3 who are key to the business. You will great interpersonal skills, be able to calmly diffuse any difficult situations - resilience, and a can do attitude.
After Sales Adviser Job Description
- Inspecting and testing of warranty claims
- Providing feedback on warranty claims to retailers and end customers by email and phone
- Negotiation to agree resolutions to issues outside of standard warranty claims
- Organisation of repairs and re-soles in line with policy
- Accurately record and report returns on the internal database
- Process returns via the ERP system
- Analysis of and reporting of warranty claims to the Management team and suppliers
After Sales Adviser Person Spec
- Must enjoy extensive daily customer contact
- Must have experience in retail / customer service and knowledge of the sports / outdoor activity sector
- Proven track record of providing excellent customer service with a stable employment history
- Confident in the use of M S Office including Excel
- Passion for outdoor activities / sport
- Able to remain calm under pressure when dealing with complaints / difficult customers
- Must be physically fit - the job demands being on your feet most of the day with some manual handling
After Sales Adviser Benefits
- Starting salary of £20820
- 35 hour working week with free parking outside, no weekends
- Pension, medical cover, death in service benefit
- Discount on products
- Free access to local leisure centres
- Lots of opportunities to develop your career in a successful and expanding business
- Great team environment, very friendly and busy environment
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