Guest Services Assistant- South Ascot

3 days ago

Ascot Berkshire, United Kingdom Blue Arrow - Southampton Full time

Job Description

Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Job Role - Guest Service Assistant
Rate of pay - £25,000 (+tips)
Location - South Ascot
Role Responsibilities - Must Drive

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of our company and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our company, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery. Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of our company you will be entrusted with our values and expected to further enrich our We Care culture: Passion - Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.
Our company values are the fundamental spirit on how we reach our goals. As an ambassador of our company will be entrusted with our values and expected to further enrich our We Care culture.

Passion - We love what we do. We are determined to deliver our best, every day.
Personality - We are each unique and extraordinary. We encourage personalities to shine.
Respect - We respect and celebrate our differences. They add new brilliance to our culture.
Working together - With shared vision, trust and network of support we become unstoppable.
Creativity - We approach each day with creative curiosity to add new delights to our guests' experience on every level.
POSITION OVERVIEW
* To provide an exceptional guest experience by offering a warm welcome and farewell to all guests whilst ensuring a seamless service is delivered from arrival through to departure.

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

Responsibilities
Sense of Arrival and Departure
* To welcome guests in a professional, friendly manner to ensure guests immediately feel at home.
* To escort all guests when possible.
* To park cars and retrieve them according to Coworth Park Standards. Holding keys safely whilst ensuring the cars are safely parked at all times.
* To maintain cleanliness and order on the driveway.
* To have knowledge of the area including assisting guests with directions.
* To deliver and collect luggage promptly and according to Coworth Park standards.
* To load and unload luggage into guests cars or taxis.
* Handle all personal items with care so that no damage occurs.
* To maintain accurate records of the movement of luggage in and out of the hotel.
* Exceeding our guests' expectations by providing discreet and personalised service.
Buggy Transfers
* To drive buggies in a safe manner around the estate.
* To meet all transfers in a timely fashion to deliver a seamless experience.
Transportation
* To drive and park guests cars in a safe order.
* To provide a shuttle service or offer alternative transport within a 5 mile radius.
Team Development
* To develop a close working relationship with all department colleagues and managers to ensure guest expectations are met.
Health & Safety
* Comply with all statutory and company health and safety, fire, bomb and security regulations
* Ensure job required certificates are kept up to date
Flexibility
* Along with your main duties you may be asked to complete other tasks and duties as and when necessary and reasonably required
* You may on occasion be required to adjust your hours of work to cover the business needs

QUAIFICATIONS & DESIRABLES

* Valid clean British drivers licence - need to of held it for 2 years minimum
* Five Star experience
* Customer orientated
* Good organisation
* Team player
* Motivated and well presented
* Flexible Working attitude

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.


AMRT1_UKCT

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