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Service Support Advisor

2 months ago

Milton Keynes, United Kingdom The ONE Group Ltd Full time

A great opportunity available for a Service Support Advisor working for a fantastic manufacturer within the hospitality and retail industry, based in Milton Keynes


The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Working in a small team, reporting to a Team Leader you will liaise with internal Account Coordinators, field-based technicians.

This role would suit someone who likes delivering excellent customer service and is maybe looking for their first office-based role.

Your day will look like this:

  • Responding to customer calls & emails in a timely manner
  • Log calls and update customers
  • Communicate with customers about their repairs calls, advising on any delays or the status
  • Supporting with customer complaints
  • Responding to emails
  • Maintain up to date customer information on SAP

  • Person Specification:

    • Want to deliver an excellent customer service
    • Able to manage own workload and meet tight deadlines
    • Knowledge of SAP is beneficial
    • Catering industry knowledge

    Your benefits will include:

    • Salary - £25,200pa
    • Company pension
    • Life assurance
    • 25 days annual leave plus bank holidays
    • Employee Assistance Programme
    • Staff Perks & Savings Scheme

  • Your working hours will be Monday to Friday 8.30am until 5pm, This is an office based role whilst in probation (6 months) then will move to a hybrid model.

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