Resident Services Assistant
2 weeks ago
Resident Service Assistant – Brighton – £30,000 to £34,000 plus 10% discretionary bonus
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
My client, a globally established and leading Real Estate Agency, are currently seeking an Resident Services Assistant to provide onsite lettings and property services to an exciting residential Build-to-Rent development in Brighton
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.
Key Responsibilities
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers
- Aiming to achieve 97% and above occupancy
- Completing all applicant vetting
- Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
- Processing offers and completing all tenancy documentation
- Providing weekly statistics on enquiries and producing market analysis on rents
- Negotiating renewal tenancy terms and processing the relevant documentation
- Provide first class customer service to residents
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Work alongside the Building Manager to ensure H&S statutory requirements are met across the development
Skills, Knowledge and Experience
- Previous BTR/Lettings/Property Management experience required
- Strong Customer Service background
- Ability to think on their feet and make considered decisions with a common-sense approach
- Outgoing, warm and friendly personality with a positive attitude
- Organised, meticulous and tenacious
- Excellent written and spoken communication
- IT literate and Social Media savvy
- Strong financial management skills
Working Hours: Usually Monday to Friday 9am to 6pm (Occasional weekends, 5 over 7 days)
Salary: £30,000 to £34,000 DOE plus 10% discretionary bonus
Extensive benefits: Please ask for benefits booklet
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