Commercial Loan Servicing Manager

4 weeks ago

Skipton, United Kingdom Pepper Advantage Full time

We have a fantastic opportunity for a Commercial Loan Servicing Manager to head up our new Commercial Loan Servicing team in Skipton, North Yorkshire.


Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Pepper Advantage UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Commercial Loan Servicing Manager to collaborate with one of Pepper's key Private Equity backed clients to deliver first class service across a sub performing and non performing mandate.

You'll be responsible for managing the day-to-day interaction with borrowers on behalf of one of Pepper's key strategic clients, seeking to find solutions, consensual exits and manage all aspects across a pool of sub and non performing borrowers whilst supporting the Senior Management Team.

A strong knowledge across Commercial Real Estate, the ability to assess performance of trading business and a sound knowledge of enforcement processes are core requirements for a successful candidate.

As a Commercial Loan Servicing Manager, your main responsibilities will include:

  • Mentoring and developing a direct team, managing work allocation, training, problem resolution, performance evaluation, and the building of an effective team dynamic
  • Providing operational support for the implementation of approved case strategies, monitoring the portfolio on a daily basis for any borrower deviation from approved arrangements, escalating as appropriate and maintaining Management Information
  • To be the main point of contact for clients
  • Delivering positive customer outcomes and managing the credit risk associated with level decisions
  • Overseeing compliant and robust processes through actively managing internal and third parties
  • Interacting with other managers to provide project management expertise to deliver change
  • Developing strategy for dealing with delinquent loans according to best practice and changes to the regulatory environment
  • Assessing loan workout options at account level and then entering into dialogue with the customer to discuss the options and determine the best outcome
  • Monitoring loan performance, preparing MI and analysing reports/trend analysis and using this to refine/improve servicing strategy
  • Attending governance meetings, including preparation of agendas and documenting actions
  • Keeping up to date with government initiatives relating to arrears and litigation and recommending changes to strategy where required
  • Interacting with other managers to provide project management expertise to deliver change
  • Effectively managing the team through motivation and inspiration

Essential Skills:

  • Previous experience in a team manager role
  • Insolvency/Collections – The ability to understand and appropriately utilise systems and processes for the benefit of debt collection.
  • Legal & Compliance – The ability to understand and utilise legislative requirements for the benefit of the organisation.
  • IT Knowledge – The ability to understand and utilise technology to achieve required position outcomes.
  • Risk – The ability to assess and mitigate risk for the benefit of the organisation.
  • Customer Service and Commercial Awareness – The drive to understand, agree and satisfy customer requirements (internal & external) and deliver a high-quality service to them. Also, an awareness of the commercial impact of what you do.

Benefits:

  • Salary of up to £65,000 per annum
  • Hybrid working
  • Private medical insurance
  • Salary Sacrifice Pension matched up to 8%
  • 25 days holiday plus bank holidays
  • EAP
  • Enhanced maternity and paternity
  • Wellbeing and volunteering days
  • Eye care reimbursement
  • Payroll giving
  • Free on-site car parking
  • Life Insurance

Additional Information:

This is a hybrid role and there will be an expectation (following an initial training period) of up to three days per week office/client office attendance.

About us:

We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on. As an employee of the Pepper Advantage community, you’ll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full advantage

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