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1st / 2nd Line Application Support Analyst

4 months ago

South Shields, United Kingdom TrueNorth® Full time

TrueNorth are working exclusively with a household name who are looking to add to the application support team, this is a growth role as the previous team member was promoted


Find out more about this role by reading the information below, then apply to be considered.

We're looking for someone that can cover 1st and 2nd line queries from the organisations colleagues, focussed solely around application support.

The ideal candidate for the role will be proactive and solutions oriented in nature, who will exhaust all available options to solve a problem.

Key Skills and Experience Requires:

  • Commercial experience of 1st Line / Level 1 Application Support
  • Solutions focussed
  • Excellent problem solving
  • Proactive
  • Excellent communication and relationship building

Beneficial (but not essential):

  • Experience with ERP applications
  • 2nd Line / Level 2 Application Support

We have a starting salary of up to £35k dependant on experience, plus and excellent bonus and benefits package.

The role will be hybrid working after probation (3 months), on a 3 days in 2 days remote pattern, there are great transport links and parking on site. For this position there is no requirement for on call or out of hours support.

**You must already be based in the UK, within a commutable distance to the role. We are unable to sponsor visas or support with relocation**