Team Lead

3 weeks ago

Belfast Northern Ireland, United Kingdom Staffline Recruitment Ireland Full time
We are working with our client, a leading player within their industry, to recruit an established Team Leader.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Overall Responsibility :

Duties

Ensure the effective running of the shift team

Manage the event and call handling performance of the shift team to achieve and exceed KPI’s

Responsible for maintaining and improving on the quality of work being delivered by the team

Ensure full compliance to NSI and other Industry Standards

Monitor and manage the personal development needs of the team

Hold one to one meetings to improve motivation and morale

Help identify, develop and deliver training/coaching of the team

Assist in the analysis and resolution of selected customer complaints

Maintain a relevant production of succinct and timely reports for all aspects of shift team’s performance across all activities

Ensure appropriate technical and operational knowledge is kept up to date to allow input to the Monitoring Services continuous learning and process improvement plans

Ensure Health and Safety standards are followed within the department

Ensure standards, principles and values are upheld and openly promoted

OTHER DUTIES
Any other duties as required by the Company.

GENERAL RESPONSIBILITIES
The post holder is expected to show courtesy and respect towards colleagues, service users and members of the public with whom they come into contact at all times.

Managing time and prioritising workload effectively

The post holder is expected to consistently demonstrate a high level of accuracy, attention to detail, and professional attitude

Staff are expected to demonstrate their commitment to the clients Monitoring Services by their regular attendance and the completion of tasks allocated to them.

All duties are carried out in compliance with our clients Health & Safety Policy, other company policies and statutory requirements.

This job description is not intended to be either restrictive or definitive. It is important to note that the responsibilities of the post may change to meet the evolving needs of the services that the Company provides. No job description can cover every issue which may arise within the post and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this document.

ESSENTIAL CRITERIA
Candidates MUST possess

Minimum 2 years supervisory experience in an operational role
Minimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)
Comprehensive IT skills including ability to use all MS Office packages, including excel
Ability to operate in a professional and confidential manner at all times
Excellent communication skills, both written and verbal. Able to communicate effectively with all levels of business, internal & external
Self motivated and able to work on their own initiative
Strong organisational and time management skills
Good people development and management skills

CANDIDATES MUST HAVE A MINIMUM OF 2 YEARS SUPERVISORY/LEADERSHIP/MANAGEMENT EXPERIENCE TO BE CONSIDERED FOR THIS ROLE.

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