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Assistant Front of House Manager
2 months ago
Pan Pacific London brings understated, comforting, and approachable luxury to Londons premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.
ABOUT YOU
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
- You are passionate about great service and excited to lead by example and guide others.
- You are passionate about training and passing on your knowledge.
- You have a keen eye for detail to anticipate our guests needs and ensure a professional and smooth operation.
- You are able to multi task and manage busy periods with efficiency and an organized approach.
ABOUT THE ROLE
Reporting to the Front of House Manager, this role oversees all areas of Front of House (Reception, Service One, Guest Relations and Concierge) and extends support to sub-department leaders with managing the daily operation and working on projects to improve and enhance the guest experience.
Having a thorough knowledge of all sub-departments and working with leaders on a daily basis to attend to any operational challenges or personnel issues.
- Overseeing recruitment and continually evaluating the staffing needs of the department. Continuously looking into different options of ways recruitment and the right people can be found.
- Monitoring incentives and payroll for the department.
- Working on projects with the Front of House Manager to streamline the operation and improve the guest experience.
- A senior contact within the hotel for managing complaints and working closely with the Executive Office to resolve guest issues.
- A senior contact for Front of House, representing the department at daily meetings and leading meetings within the Front of House.
- Assisting front of house in all areas when necessary to support the operation, assuming Duty Manager responsibilities.
BENEFITS OF WORKING AS A ASSISTANT FRONT OF HOUSE MANAGER AT PAN PACIFIC LONDON
As a company, we pride ourselves on our close-knit relationships, developmentand wellbeing. We offer you:
Access to Mental Health First Aiders
Celebrate your Birthday with an extra day off
Cycle to Work Scheme
Referral Scheme
Seasonal Ticket Loan
Enhanced Maternity and Paternity Policy
Eye Care Voucher Scheme
Social & Employee Wellness Activities
Employee Assistance Programme including 24/7 virtual GP and financial advisors
2 Hotel-Wide Social Events a year as well as additional social gatherings
Flexible Work Policy
Dry cleaning for uniforms and work attire
Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year
Guest Experience Programme
Discount on our Food and Beverage Outlets
Discount on Internal Spa Treatments
Culture Club Focuses on Diversity and Inclusion
Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
Complimentary meals prepared for you by our chefs
2 Study Days per year (fully paid and in addition to your annual leave)
2 Volunteer Days per year (fully paid and in addition to your annual leave)
Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
Additional YuLife Perks
ABOUT PAN PACIFIC LONDON
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.
Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:
Hotel of the Year, Group 2023 | Catey Awards
Hotel of the Year, London 2022/2023 | AA Hospitality Awards
Forbes Five-Stars 2022/2023 | Forbes Travel Guide
Our team cant wait to welcome you.
Please note that all applicants for the Assistant Front of House Managermust be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility for the Assistant Front of House Manager will be required from allcandidates.
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