Assistant Service Supervisor
3 weeks ago
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
This role is a great progression opportunity for an engineer looking to take the next step in their career.
Salary: Competitive hourly rate plus overtime and bonus
Who are we?
The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.
Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 17 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.
Key duties and responsibilities:
Answer service calls, book in and price work
Organise and distribute work and job cards to engineers and apprentices in a timely manner
Review job cards and work closely with the warranty team
Manage work in progress
Invoice jobs in a timely fashion;3 days for warranty,10 days for retail, no jobs older than 60 days
Work to company response times; breakdowns in 4 hours, routine repairs in 2 days, services in 7 days
Approve daily timesheets
Organise the emptying of skips and removal of waste oil and filters
Maintain safety standards and implementations of company policy and procedures
Complete monthly depot and van inspections
Manage engineers and always ensure a tidy workshop
Behaviours:
Confidently lead a team of engineers and apprentices
Develop and manage the team to strengthen productivity and quality control in the workshop
Be on hand to support engineers with technical queries and problem solving
Mentor the apprentice engineers on an ongoing basis
Work closely with the parts and sales teams
Ensure compliance with all health and safety procedures and promote a safe working environment
Flexible and positive outlook with an outgoing approach to work
Maintain a clean and tidy depot, workshop, and engineer vans
Skills and Knowledge:
Relevant experience and qualifications e.g., City and Guild, NVQ or SVQ qualifications in an engineering discipline
At least three years experience as a technician
Experience in construction plant, diesel engines, electrics, hydraulics, transmissions, and fault finding using electronic diagnostic equipment
Ability to prioritise tasks and work well in a busy environment, plus strong attention to detail
Great customer service skills and the ability to build rapport with our customers
Good IT skills and working knowledge of Microsoft applications
TPBN1_UKTJ
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