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Service Desk Analyst

2 months ago

Cheltenham, United Kingdom Langham Recruitment Full time

Service Desk / Systems Support Analyst | Hybrid from Cheltenham | £34,000 + bonus



Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

We are on the lookout for a Systems Support Analyst to join a leading construction business in Cheltenham.

As a Service Desk / Support Analyst, you will provide support to internal and external users of the companies diverse suite of business focused applications, ERP / CRM systems.


Role:

  • Manage support calls and tickets from IT Service Desk
  • Provide internal and external customers support on the companies platforms
  • Assist users with queries relating to their Dynamics 365 and COINS systems, such as user issues, user amendments, financial/sales queries and data changes.
  • Maintaining a log of the support calls and resolution
  • Document work or changes that are made
  • Escalate 2nd /3rd line queries when appropriate


Requirements:

  • At least 1 -2 years’ experience in a 1st/2nd line Support Desk, Service Desk or Application support role, ideally supporting a CRM / ERP system
  • Experience taking a high volume of tickets in an engineering, manufacturing, house builder or similar industry would be ideal
  • Experience of Dynamics 365 or COINS would be great but not essential
  • Ability to understand user queries and relate to business process
  • Great troubleshooting experience
  • Great communicator


If you are in early stages of your support career and are looking to get more exposure to niche applications, this could be a great role for you


Benefits:

  • £34,000 + 10% bonus
  • Hybrid working from Cheltenham office, ideally 3 days a week onsite
  • 33 days annual leave + bank
  • Private healthcare
  • Enhanced maternity, paternity and adoption leave
  • Pension
  • Life assurance
  • Share incentive schemes
  • Employee rewards portal


Key words: Systems Analyst, COINS, Dynamics, ERP, CRM, Service Desk, Application Support, Housing, Construction, Engineering, Systems Support Analyst