Hotel Spa Therapist

2 weeks ago

North West London, United Kingdom St Pancras Renaissance Hotel London Full time

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel


All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary:As a Spa Therapist at St. Pancras Renaissance you are responsible for providing a range of five-star luxury spa treatments for members, hotel guests and visitors. As a key member of the spa team the therapist will coordinate the delivery of spa services including spa, skin care, fitness & wellness, massage while also assisting when required with spa reservations, reception desk and locker room duties.

Responsibilities:Here's what your journey with us entails

  • Working with selected vendors for spa retail operations to deliver an outstanding guest service spa experience.
  • Providing all spa treatments as required ensuring outstanding guest service at all times.
  • Taking ownership of spa treatment rooms, ensuring areas are presentable.
  • Using and selling retail products.
  • The role encompasses working with the Director of Spa / Spa Operations Manager to successfully execute all spa and leisure operations; striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.
  • It will be your responsibility to use initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit and to make their experience in the spa areas unique.
  • Complying with COSHH and Health and Safety Standards.
  • Following lost property procedures.
  • Complying with Brand Standards when cleaning and getting each room ready for the guests arrival.
  • Delivering an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
  • Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
  • You are expected to deliver service to your full potential.
  • You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.

Qualifications:

  • Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
  • Strong understanding of standards and procedures.
  • Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
  • Level 3 Certificates on both massage and facial.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
  • Pension scheme participation.
  • Life Assurance coverage.
  • Annual Performance Review pay adjustments.
  • Complimentary gym and spa access.
  • Free St. Pancras Experience for you and a guest.
  • Free meals while at work.
  • Dry-cleaning service availability.
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
  • 50% discount at any of the St. Pancras outlets.
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
  • Travel ticket season loan.
  • Cycle to work scheme.
  • Employee Assistance Programme access.
  • Comprehensive Training and Development programme participation.
  • Awards and recognition celebrations, among many other benefits

Join Our Team:Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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