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Front of House

1 month ago

Godalming Surrey, United Kingdom Birchgrove Full time

The Company

Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference.

The Role

We are seeking front of house to join our friendly team to provide friendly and compassionate support to older adults enabling them to live a fulfilling and independent life. We are looking for an enthusiastic, warm and friendly individual to join our team for this unique opportunity to really make a difference within our communities.

This exceptional opportunity offers experience across various operational areas. As the first point of contact, you will ensure a warm and welcoming environment for our residents and visitors while supporting administrational functions, event coordination and daily operations.

If you are passionate about delivering outstanding service, thrive in a dynamic work environment and seek to enhance your career in a supportive and professional environment this is the role for you.

The Person

The ideal applicant ideally should have / be:

  • Warm and Friendly
  • Passionate about enhancing the lives of our residents
  • Innovative and creative
  • Self-motivated and enthusiastic committed to providing an excellent customer service
  • Great communication skills
  • Excellent team player
  • Committed to enhancing residents' well-being and fostering a sense of community.
  • Values aligned with our philosophy as outlined on: www.birchgrove.life

Key Responsibilities

Key responsibilities will include:

  • Support our residents in their day-to-day activities
  • Assist with activities and events
  • Answer telephone enquiries internally and externally ensuring that queries are dealt with in a professional and efficient manner
  • Collaberate effectively with residents, their families, and other staff members to ensure the highest level of service and support
  • Provide support to residents, their guests and visitors
  • Deliver a food and beverage service at a high standard in the restaurant
  • Hot drinks and bar drinks served as required throughout the day
  • Cleaning of communal areas
  • Greeting visitors at reception
  • Provide outstanding customer service to residents
  • Undertake any activities that fall under the Health & Safety policies and procedures.

Why Work for us

  • Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee's career progression.
  • Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.
  • Competitive compensation and benefits
  • Complimentary lunch cooked by our professional Chefs
  • Health Care Cash Back scheme
  • Electric Car Scheme
  • We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued.
  • Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.

We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.



The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

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