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1st / 2nd Line IT Support Technician
4 months ago
1st / 2nd Line IT Support Technician – Witney – up to £32,000 DOE
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Our client is excited to offer a rewarding opportunity for a 1st / 2nd Line Support Technician to join their growing IT team.
The role is based at their Witney office but may be requirement to travel to other offices therefore a full current driving license and use of your own vehicle (covered by business insurance) is required for the position.
You will be joining an existing IT team of five, supporting a diverse userbase, reporting to the IT Manager.
Hours of Work: 9.00 am – 5.30 pm Monday to Friday
KEY ACCOUNTABILITIES:
- Being the first point of contact for all IT Incidents.
- Logging all incidents in the Internal Helpdesk System.
- Escalating incidents to the Senior IT Support Technician as required.
- Deploy and re-image workstations for new and existing users.
- Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.
- Maintain asset inventory of equipment for sites across the business (PCs, printers, servers, etc.).
- Occasionally attend remote sites to installed PC’s/Monitors/Etc.
- Other IT related tasks as per the need of the business.
KEY SKILLS:
- Ideally 1 years previous IT experience
- Friendly, can-do attitude both face to face and over the phone.
- Willing to learn on the job and gain experience from the existing team.
- MTA Microsoft Certifications/CompTIA A+ or other IT related qualification
