We have other current jobs related to this field that you can find below
-
Digital Services Operations Manager
2 weeks ago
Leeds, Leeds, United Kingdom Government Recruitment Service Full timeLondon Salary: £36,466 - £39,371 National Salary: £32,603 - £34,862As a pivotal figure in the digital transformation within the Department for Transport (DfT), you will be part of a skilled and diverse team dedicated to innovating and enhancing the delivery of advanced digital and data services. Your role will involve supporting and shaping various...
-
A2/ao Customer Service Agent
3 months ago
Leeds, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 353471**Salary**: - £22,183 - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Division**Type of role**: - Operational Delivery**Working pattern**: - Flexible...
-
A2/ao Customer Service Agent
3 months ago
Leeds, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 296286**Salary**: - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Flexible working,...
-
Program Manager for IT Initiatives
2 weeks ago
Leeds, Leeds, United Kingdom Service Care Solutions Full timeIT Program Manager - Service Care SolutionsWe are seeking an experienced IT Program Manager to join our dynamic team at Service Care Solutions. This role is pivotal in overseeing various initiatives aimed at enhancing our operational capabilities and community engagement.The ideal candidate will possess a strong background in managing significant projects...
-
Probation Services Officer in Approved Premises
3 months ago
Leeds, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 290449**Salary**: - £23,637 - £29,046- Pro-rata**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things...
-
Support Services Administration
3 months ago
Leeds, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 295206**Salary**: - £19,355**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...
-
ICT Project Management Specialist
2 weeks ago
Leeds, Leeds, United Kingdom Service Care Solutions Full timeIT Project Manager - Service Care SolutionsWe are seeking an experienced IT Project Manager to join our dynamic team at Service Care Solutions. This role is pivotal in overseeing various technology initiatives aimed at enhancing our operational capabilities and community engagement.The ideal candidate will possess a strong background in managing significant...
-
IT Project Manager
2 weeks ago
Leeds, Leeds, United Kingdom Service Care Solutions Full timeIT Project Manager - Service Care SolutionsWe are seeking an experienced IT Project Manager to join our dynamic team at Service Care Solutions. This role is pivotal in driving various projects aimed at enhancing our services and expanding our outreach within the community.The ideal candidate will possess a strong background in leading and overseeing...
-
Resourcing Policy Manager
2 weeks ago
Leeds, Leeds, United Kingdom Government Recruitment Service Full timeAbout the Role: The Resourcing Centre of Expertise (RCoE) is a dedicated team within the Government Recruitment Service focused on leveraging resourcing knowledge, insights, and tools to attract and retain individuals with the necessary skills and experience, reflecting the diverse communities we serve.Key Responsibilities:Lead the development, maintenance,...
-
Project Manager for ICT Initiatives
2 weeks ago
Leeds, Leeds, United Kingdom Service Care Solutions Full timeIT Project Manager - Service Care SolutionsWe are seeking an experienced IT Project Manager to join our dynamic team at Service Care Solutions. This role is pivotal in spearheading various initiatives aimed at enhancing our operational capabilities and community engagement.The ideal candidate will possess a strong background in managing significant projects...
-
ICT Project Manager
2 weeks ago
Leeds, Leeds, United Kingdom Service Care Solutions Full timeIT Project Manager - Service Care SolutionsWe are seeking an experienced IT Project Manager to join our dynamic team at Service Care Solutions. This role involves overseeing various projects aimed at enhancing our service delivery and community engagement.The ideal candidate will possess a strong background in managing significant projects that contribute to...
-
Service Manager
4 weeks ago
Leeds, United Kingdom Futures Manufacturing Full timeWant a great work/life balance and market leading benefits package? Do you have experience of mechanical engineering? Have you worked in an Aftermarket or Service Manager role for an engineering business managing service engineers working out on the road? Are you a great manager of engineers who looks after your team whilst also providing a great service to...
-
Service Manager
4 weeks ago
Leeds, Leeds, United Kingdom Futures Manufacturing Full timeWant a great work/life balance and market leading benefits package? Do you have experience of mechanical engineering? Have you worked in an Aftermarket or Service Manager role for an engineering business managing service engineers working out on the road? Are you a great manager of engineers who looks after your team whilst also providing a great service to...
-
Service Manager
2 weeks ago
Leeds, United Kingdom GPS Recruitment Full timeSalary: Circa 40-45K (Neg on experience) + Benefits Location: Leeds GPS have a fantastic opportunity for an experienced Service Manager to join a employee owned business in Leeds. The company has experienced significant year on year growth and are looking for a Senior Manager to join a very successful and well-motivated team. The Service Engineers need to...
-
Leeds, Leeds, United Kingdom Government Recruitment Service Full timeAre you ready to contribute to a transformative initiative within the Civil Service?We are seeking dynamic individuals who thrive in fast-paced environments and can adeptly manage high volumes of work while maintaining attention to detail.As part of the Synergy Programme, a collaborative effort designed to enhance efficiency and service quality across...
-
Service Manager
2 weeks ago
England, United Kingdom LDNY People Full timeRole: Senior Service Manager (Multiple Roles) Location: On-site Brunssum, NL Contract initially until Dec 2024 Under the direction of the Principal Service Manager, but largely under own initiative, the incumbent will perform duties pertaining to the delivery of CIS services as detailed in the Service Level Agreements between NCI Agency (as the service...
-
Information Technology Program Manager
4 weeks ago
Leeds, United Kingdom Service Care Solutions Full timeIT Program Manager - West Yorkshire - HybridWe are currently looking for an IT Project Manager to come and join one of the most interesting Local Authority organisations in the area. They are currently setting up multiple projects to increase their business and also their local reach within the communityThey are looking for someone with previous experience...
-
Service Manager
2 weeks ago
Leeds, Leeds, United Kingdom Department of Health and Social Care Full timePosition OverviewThe Department of Health and Social Care (DHSC) is dedicated to empowering individuals to lead healthier, more independent lives. We strive to create a supportive work environment guided by our core values:InclusivityContinuous ImprovementChallenging the Status QuoAgilityIf you resonate with these values, we invite you to explore this...
-
Service Manager
4 weeks ago
Leeds, United Kingdom Doing good leeds Full timeShare Service Manager THE BRIDGE PROJECT We are a Charity based in Bradford and have been providing support since 1983. We continue to grow and develop our services in response to the changing needs of our service users. Today we have a diverse portfolio of services and funding streams that allow us to maintain high quality services for a range...
-
Service Manager
3 months ago
Leeds, United Kingdom Lookers Full timeOverview Leeds Ford Hours: (44 hours per week) between Monday to Friday 8:00am - 5.30pm and Saturday 8am to 1pm as required Salary: up to £60,000 OTE (including basic up to £45,000, plus bonus)Are you looking for a career-defining role and longing to be part of something exciting? Leeds Ford are looking for an ambitious and talented Service...
![Finning International](https://media.trabajo.org/img/noimg.jpg)
Service Manager
1 month ago
Finning is the world's largest Caterpillar dealership delivering unrivalled service for over 80 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.
Learn more about the general tasks related to this opportunity below, as well as required skills.
Major Job Functions
- Understand the customer service need(s) and deliver the appropriate resources to execute the request expertly to deliver an experience for the customers that drives dedication by controlling the end to end repair process. Continuously maintain a clear, open and consistent communication with the customer throughout the service repair processes that delivers the lowest cost of ownership driving customer dedication and service growth. Dedicatedly keeps the customer informed throughout the process.
- Planning and supply resources to ensure fulfilment of the customer’s service needs utilising capacity and capability planning. Leading the end to end repair process from identifying the customer service need to accurately closing the work order and customer invoice. Ensuring adherence to service process and procedures to ensure consistent extraordinary customer service delivery. Takes the lead to ensure the health and safety of customers and service employees is the highest priority. Providing cover to ensure effective delivery of service to meet our customers’ needs and business needs.
- Creation of Service quotes up to £3,000 identified when carrying out service work such as PM or repair work, or service inspection or when advised by Finsight advisor.
- Direct management of engineers (4-8) mentoring, addressing performance issues and carrying regular 1-2-1 in line with the dealership policy. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers’ satisfaction whilst maintaining service profitability.
- Uses customer feedback and key service metrics to continually improve the experience and deliver the desired business performance. Using data identified, can use the information to drive continuous improvements in customer experience and performance.
As a Finning Employee you will receive:
- A competitive salary
- 25 days annual leave + bank holidays (+ option to purchase additional 5 days holiday)
- Annual Bonus
- Laptop and phone
- You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, and length of service & recognition awards.
- The additional benefits attached to this role include a generous reward scheme, 25 days holiday, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
Specific Skills
- A strong sense of care for our customers ensuring they receive the best experience from Finning
- Good organizer
- Good communicator
- Champions for Safety
- Lives and promotes the Finning Values
- Knowledge
- Good knowledge of mobile and fixed equipment components and systems
- Financially/commercially aware
- Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet)
Knowledge
- Good knowledge of mobile and fixed equipment components and systems
- Financially/commercially aware
- Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet)
Accountability
- Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction.
- Fully accountable for correct allocation of cost and recovery of expense and working towards first time fix.
- Communicate to the customer throughout the entire service delivery process
Education and Experience
- Foundational Engineering understanding and qualification
- Ideally, Advanced level of engineering aptitude
- Minimum of 3 years’ experience in a technical or mechanical engineering role
- Previous experience in a similar role within similar industry environment desirable
Grade 05
Working Environment
Office based
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.
If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.