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Customer Service Co-ordinator

3 months ago

Burton upon Trent, United Kingdom Talent Finder Jobs Full time
Customer Service Co-ordinator | Burton | Office based | Full Time

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.

Our client is a specialist providers of engineered solutions for concrete frames, ground engineering and civil engineering applications. They pride themselves on close working relationships with their customers to understand the detailed requirements and provide innovative, cost-effective solutions.

What can you expect in return?

Market benchmarked competitive salary
Fantastic enhanced private pension
Private Medical Insurance
25 days holidays plus bank holidays (these increase with the length of service)
Non Contractual company bonus
Lots of other benefits recently introduced to the company like tech scheme, retail discounts, Costco membership, weekly fruit delivery in the offices
Plus other company-wide initiatives in personal growth and development
Are you the right person for the job?

Construction/Hire/Builders Merchant Experience
Problem Solving Abilities
Customer service skills
Leadership – Builds confidence and respect of others. Demonstrates supportive and positive behaviours.
Accountability – Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
Adaptability – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Communication – Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
Anticipates and meets the needs of customers and appropriately responds to them.  Demonstrates a personal commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service to all customers
Works cooperatively and effectively with others to achieve common goals.  Participates in building a group identity characterised by pride, trust and commitment.
A willingness to learn and succeed. A desire to improve and develop their design skills.
Improve your design capabilities and attend any training
Competent in the use of Microsoft Office products, especially Word & Excel
What will your role as a Customer Service Co-ordinator look like?

Provide ‘single point of contact’ support to communications and enquiries (telephone/email) from internal and external customers
Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate manner
Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
To ensure that all work is executed in line with Company policies and procedures
Develop professional relationships with internal and external customers and provide high levels of customer service at all times
Take equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customers
Arrange the on and off-hire of equipment as requested by customers
Check availability of equipment from within stockholding and/or supply chain
Check availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessary
Process on hire and sale orders through the Company’s computer system
Process off-hire instructions through the Company’s computer system
Process equipment returns through the Company’s computer system
Ensure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail/accuracy at all times
Take ownership of and deal with / resolve customer queries in a professional manner
Pro-actively promote the company at all times
Communicate effectively with other colleagues to ensure high levels of customer service are maintained at all times
Ensure all activities are executed following the Company’s Health, Safety, Environmental and Quality procedures
General administration, including but not limited to incoming/outgoing posts, filing, purchasing, etc.
Undertake office Reception duties as and when required
Undertake telephone Switchboard duties as and when required
Perform any other duties as may be reasonably requested by the UK Operations Manager
What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you

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