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Senior Helpdesk Coordinator

4 months ago

Radcliffe, United Kingdom MyDentist Full time
We are looking for a Senior Helpdesk Coordinator to join our busy Facilities Helpdesk team at MyDentist

Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
Located full-time Monday - Friday in our Support Centre in Kearsley (M26 1GG) with on-site parking and canteen facilities
Supervising a team of Helpdesk Coordinators
A great role for someone looking to expand or grow their career within a customer service or facilities management role
What is the role?
To minimise service disruption by providing cover when required for the Helpdesk, assigning work orders to the designated contractor, and resolve escalations
Line manage a team of coordinators, conduct 1:1’s, coach and support with team training, report and record sickness and holidays
Approve work up to £2,000 in line with internal policy and procedures
Ensure daily call handling KPIs are maintained
Reinforce training processes for new and existing team members
Update all helpdesk processes regularly to promote one way of working
Implement solutions to deliver excellence and ensure the customer is the main business focus i.e., making things happen/solving problems
Work closely with stakeholders of the business
I would be great at that What skills do I need?
Experience working in a customer-focused business is essential
Experience line managing/supervising a team
Excellent communication skills
The ability to meet and manage deadlines
Comfortable working in a fast-paced environment
As part of {my}dentist, you’ll be joining the UK’s leading provider of dentistry, which supports more than 4 million patients each year to get access to the care they need.
Apply Now
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