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Service Delivery Manager
2 months ago
Service Delivery Manager
York office based
£40k-£55k + car allowance
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Our client are a solutions and services provider and are looking for an SDM to join their growing team.
Who are you?
2+ years in a service delivery role or technical role
Have experience building and working with clients face to face / phone
Incident management is key to this role
Role purpose
As Service Delivery Manager, you will be responsible for the effective delivery of services.
This is a customer-facing role. You will also be dealing with internal stakeholders.
Role responsibilities
Measuring the performance of services against agreed customer SLA’s
Building and maintaining working relationships with customers
Creating reports regarding performance
Holding monthly/ weekly reviews
Being a point of escalation
Incident management
Working with the sales team to draw up proposals for new customers
Responsible for SLA adherence on contracts
Create slide decks and present to prospect customers
Be part of a bid team owning questions for transition & service delivery
Required
Experience within a similar role
Experience working within tech MSP/ multi-customer environment
Knowledge of ITIL
A passion for delivering the very highest standards of service to our clients
Excellent customer facing communication skills both written and spoken
Ability to build effective working relationships both internally and externally especially with all key stakeholders
