Head of IT Operations

2 weeks ago


Burnley, United Kingdom Fruition IT Full time

Job Opportunity: Head of Operational IT

Salary: £80,000 per annum + Car allowance + Health Benefits

Increase your chances of an interview by reading the following overview of this role before making an application.
Location: Hybrid - Burnely 1-2 days a week

The Role:
We are currently seeking a dynamic Head of Operational IT for a key role within an industry leading consultancy. you will be responsible for leading the Internal IT function as well as supporting key clients with strategy and support.

Key Responsibilities:

  • Deliver effective IT Operations Management, adhering to ITIL best practices.
  • Act as a senior supplier for client projects, ensuring minimal service impact.
  • Lead service review meetings, focusing on performance, quality, and process improvements.
  • Define and implement robust monitoring of OLAs, KPIs, and SLAs.
  • Report operational performance issues and risks to the Executive IT Director.
  • Own and maintain IT Operations service BCP and DR plans.
  • Manage the finance budget for the service, including reporting and planning.
  • Ensure adherence to IT and Corporate policies and maintain IT roadmaps.

Essential Skills and Attributes:

  • Strong knowledge of Service Management Delivery, particularly ITIL.
  • Minimum 10 years in the IT industry with at least 5 years in a senior IT operations role.
  • Experience managing IT Service/Operations environments.
  • Broad understanding of both infrastructure and application delivery.
  • Excellent stakeholder and relationship management skills.
  • Proven supplier management experience.
  • Exceptional presentation skills to engage senior leaders.

Get in touch if you'd like to know more


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