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Customer Operations Planner

1 month ago

Middlesbrough North Yorkshire, United Kingdom Navis Consulting Full time
Customer Operations Planner - Permanent - Teesside - £28k rising to £30k plus Bonus & Benefits

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Due to expansion, I am looking for multiple Customer Operations Planners to be based in Tees. You will be responsible for providing a high standard of operational support in order to deliver efficient services to customers. You will be key in establishing and maintaining good customer relations and manage stakeholders both inside and outside of the organisation.

The role will be part of The Operations Team which will work on a 24/7 rota basis covering all UK Operations. This involves a combination of day & night shifts.

Responsibility include:
* Manage bookings and changes for all operations co-ordinated through the Centre and ensure information is passed in a timely manner to the relevant employees.
* Be the company representative with our customers and other organisational stakeholders, develop and maintain good relationships and co-ordinate regularly with them.
* Accurately enter all necessary data and information into our booking, scheduling and invoicing systems.
* Organise the scheduling and logistics of Crew & Tugs to ensure the most efficient use of assets to deliver optimum service.
* Work closely with the Operations Team, employees and Technical departments to ensure that plant equipment is available for scheduled maintenance as and when required.
* Ensure customer contact information is maintained and accurate.
* Assist with general administration tasks and undertake such other duties as may be required from time to time to ensure the operational efficiency of the business.
* Regularly process operational invoice information which has been entered into the sales database in order to keep an accurate record of work performed, and to facilitate efficient production of sales invoices.

Experience Required:
* Knowledge and experience of logistic planning preferred & any Marine/Maritime experience is highly desirable
* Experience in an administrational / operational role essential
* Stakeholder Management and Customer Service Experience required
* Proficient in IT systems essential
* Must have right to live and work in the UK

Salary will start at £28k rising to £30k after successful completion of probation. To apply, please contact Tom Settle on (phone number removed) or send your CV to (url removed)

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