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Engagement Manager

2 months ago

England, United Kingdom Chartered Management Institute Full time

Location: Home-based with UK travel as required

Reports to: Head of Chartered Management Consultant

Salary: £37,950 plus excellent benefits

Closing Date: 13th September 2024



The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

About the role:

Please note, this role is being offered as a fixed-term contract until July 2025


We have a great opportunity to join the Chartered Management Consultant (ChMC) team and help drive the ongoing scale up of this rapidly growing accreditation.


The Engagement Manager acts as the key operational point of contact for consulting firms engaged with the ChMC to support them in getting the best possible value from their relationship with CMI.


You'll be reporting directly into the Head of ChMC and working closely with a number of different teams across CMI


Responsibilities:

  • To build and maintain relationships and business with our management consultancy firm partner organisations. To manage the operational relationship with consultancy firm partners - acting as primary point of contact for the delivery of the services included in the Chartered Management Consultant contracts we have with these partners
  • To lead on the implementation of partner contracts and ongoing management to ensure engagement, to include:
  • providing a point of contact and escalation for the partner across CMI
  • collaborating effectively and championing the partner with key stakeholders across CMI
  • developing, delivering and monitoring/reviewing engagement plans for partners within agreed service levels and ensuring partner uptake of contracted ChMC assessments
  • delivering expert support, guidance and problem solving to the partner in collaboration across CMI
  • To provide real value to the Partner relationships and to strive to improve customer service standards and delight our Partners, monitored through improving customer satisfaction and NPS
  • To help to identify new opportunities and leverage relationships with partners to pass over to the relevant Business Development Manager


About you:

We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI team. We actively invite applications from diverse cultures and experience.

  • We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of professionals, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that you do.
  • You will be able to evidence where you have added value to partners and developed strong relationships across a range of industries and organisations
  • Knowledge of CMI, our mission and the Chartered Management Consultant Award would be advantageous
  • You will be comfortable working with stakeholders at all levels
  • You will be agile, with a keen eye for detail and able to quickly contextualise and communicate complex information to a wide audience


Why CMI:

Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the fore-front of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times Best Company To Work for 2023, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.


It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees:

  • Flexible working - whether that’s from home or in the office; wherever works best for you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work
  • 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period - with annual leave days increasing with length of service and the opportunity to buy and sell holiday
  • Wellbeing and mental health - in-house mental health first-aid trainers, BUPA Employee Assistance for 24 hour support and access to Kooth, an online mental health platform
  • Inclusion at our core - Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+ and MPeople (Menopause) are open for anyone to join
  • CMI membership - take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice
  • Rewards and Recognition scheme - cash prizes awarded to employees throughout the year
  • Socials - with an active social team, we have a book club, baking club, Pilates classes and regular team outings
  • Pension - we add an extra 6% of your gross salary to your pension pot every month after 3 months


About us:

The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status - the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.

Personal data which you provide through your application will be used for recruitment purposes only. For further details, see our privacy policy on our website. By submitting your CV/application, you are agreeing for your data to be used this way.


We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.