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Technical Integration Manager

2 months ago

Market Harborough, United Kingdom Paynt Full time

Paynt. Payments As You Need Them.



Please make an application promptly if you are a good match for this role due to high levels of interest.

Who We Are

We are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.


At Paynt, we aim to be the preferred acquirer for European payment solution providers. To achieve this vision, we're seeking talented individuals to join us on our ambitious journey.


What We Need

We're on the lookout for a Technical Integration Manager with a strong technical background in web services/APIs and SDKs. The ideal candidate will have a minimum of 2 years of experience in a similar role, with the ability to manage complex integration projects from start to finish. We're seeking someone with a passion for providing excellent presales consultancy and a drive to continuously improve processes. If you're a team player with a can-do attitude and a desire to grow in a dynamic environment, we'd love to hear from you.


Your Responsibilities

  • Provide exceptional assistance to merchants, partners, and payment gateways during the technical integration with our payment platform and various POS solutions.
  • Offer consultancy on our payment web services/APIs during the integration phase to clients.
  • Analyze and propose the best payment integration solutions tailored to clients’ POS and e-commerce businesses.
  • Manage the technical onboarding process, guiding clients from the testing phase to live operations.
  • Act as a subject matter expert and 2nd line support post go-live phase.
  • Work closely with ISOs, ISVs, and sales teams during the pre-sales phase to establish and execute a comprehensive implementation plan.
  • Help sales teams derive and present payment solutions, participating in customer meetings and presentations.
  • Track and report the status of active projects, identifying and mitigating technical risks proactively.
  • Collaborate with Product, IT, Account Management, and Commercial teams to ensure the execution of defined plans.
  • Maintain and develop both internal and customer-facing technical documentation.
  • Provide training and contribute to internal knowledge-sharing initiatives and help cultivate a collaborative knowledge atmosphere.
  • Monitor gateway alerts and system error tools daily to ensure the highest levels of service continuity.


Your Profile

  • Minimum of 2+ years of relevant experience in a technical/integrations role, or similar.
  • Strong technical understanding of web services/APIs, including SOAP, JSON, and HTML concepts (development skills are optional but advantageous).
  • Experience in the payment industry would be advantageous.
  • IT and programming knowledge are highly preferred.
  • Independent and proactive attitude with a can-do mentality and a sense of responsibility.
  • Excellent interpersonal and communication skills, both written and verbal, with a focus on delivering exceptional customer service.
  • Strong team player, eager to learn and grow within the company.
  • Positive, accurate, and professional approach in all dealings.
  • Problem-solving skills and the ability to navigate and resolve issues independently
  • Fluent in spoken and written English.


What We Offer

  • Competitive salary that is being reviewed regularly.
  • Equity compensation on top.
  • Hybrid working model.
  • Lively, diverse, and fun working environment with endless growth opportunities.
  • Training and certification opportunities.


Why Join Us

Whenever there's chemistry and the right match of competencies, we always find good terms to welcome you into our team. Share your application, and let's Paynt the future together