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Service Manager

1 month ago

Ashford England, United Kingdom Turning Point Full time


Make your application after reading the following skill and qualification requirements for this position.

Job Introduction

We are developing a brand new Recovery, short stay supported housing service for people with enduring mental health backgrounds, who are in crisis and we are seeking an experienced operational manager to take on the development and leadership of this new service.  Based in Ashford, this service aims to provide people with an alternative to hospital emergency admission with in a therapeutic environment.  



At Turning point, we believe everyone is unique. It’s the moment when they realise, they’ve made a small, but important, step forward. Very often, that small step is the start of something bigger, but only when the right support, advice and services are in place. You’ll make a real difference to their lives as you develop the personal, flexible, and recovery-focused support plans they need to help turn things around. Passionate about people, you’ll support them to take control, improve their quality of life and face the future with confidence.



Role Responsibility

Using effective and compassionate people skills, you will be responsible for the leadership and development of the service and will play a leading role in the management of our quality and governance frameworks in particular working alongside the management team to embed learning and change.



You will contribute to the development of key stakeholder relationships to ensure effective integration with other local mental health local services.



Leading by example, you will deliver the highest possible level of quality and performance. Monitoring of KPIs, SLAs, contracts, and outcomes, identifying variances against targets and implementing actions where appropriate will be a part of the role as well.



You will deliver the highest possible level of quality and performance. Monitoring of KPIs, SLAs, contracts, and outcomes, identifying variances against targets and implementing actions where appropriate will be a part of the role as well.



This is a new service, so you will be recruiting, developing and managing a committed team of staff to deliver high quality recovery focussed services.



The Ideal Candidate

Previous experience in the mental health sector is essential as is a genuine desire to support individuals in their recovery and a can-do attitude. Ideally you should have experience of managing in a residential setting, as well as experience of rota management, clinical governance and improving service performance and maintaining that performance within a rapidly changing environment.



Excellent interpersonal skills in the pursuit of exceptional delivery of service outcomes to a range of stakeholders and excellent communication skills are essential as well.



You will have the maturity to work within a positive framework, supporting clients and managing a staff team, including front line managers. You will have the ability to deliver services and interventions in a person centred, non-judgmental manner, and will inspire those whom you work with and manage to do the same.



We need compassionate, proactive and professional individuals who are highly motivated, hardworking and keen to support service users with mental health and complex care needs. With this, good communication is vital to ensure your line reports are well led.  



About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.



Across the varied regions, sectors and settings we operate within, our organisation is held together by a shared vision – and our people are connected by the same values. These include belief in potential, confidence in communication, embracing positive change and always treating each other as individuals.



We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.



Our people bring our vision to life. So, if you are enthusiastic, motivated and committed to support others to fulfilling their potential, here at Turning Point, we don't just offer you a job – we offer you a career.



We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:




  • Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications
  • 32 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost
  • An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings
  • Flexible working solutions to support your work-life balance
  • Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security
  • Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing
  • A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family
  • Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us
  • Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans
  • A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us


We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. 



Turning Point



Attached documents



  • Kent and Medway Operations Manager JD (1).pdf



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