FNOL Claims Handler

2 weeks ago

Salford, United Kingdom Davies Full time

Why would you join Davies?



Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:


Reward platform – discounts for over 800 retailers

25 days holiday (rising with service plus option to purchase up to 5 extra days a year)

Development, training, and professional qualifications


Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

What will your day look like:

Take phone claims reported by drivers

Enter email notification of claims onto Davies/Client claims system

Work with our repairers (motor) on the progression of the clients damaged vehicle, update the customer throughout and update Davies claims systems.

Work with Davies engineering team to ensure the claim is progressing

Ensure high level of customer service delivered by phone and email correspondence

Comply with set client service levels

Ensure quality service standards and productivity levels are maintained to a high standard

Work to set targets on the daily management of the diary system alongside ensuring working to the daily required handling of inbound calls

Undertake appropriate additional tasks provided by the Team Leader

Abilities And Knowledge:

Minimum customer services experience

Desired but not essential – motor claims experience

Excellent attention to detail

Strong customer services skills

Strong organisational skills

The ability to manage own volume workload via task management

The ability to work as a team and independently





A bit about Davies:

We are a global team of more than 7,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.


Our values:


Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.





We are Dynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.


We are Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.


We Succeed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.


We are Connected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.


We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.

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