Field Service Technician

1 month ago

Newark, United Kingdom Flowserve Full time
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone

Role Summary:The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve’s pumps, seals, and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement.

In this challenging position the Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities.

Our Field Service Technician team is the face of Flowserve, and we count on them to deliver a world-class service to our customers, creating a lasting competitive advantage for our products and services.

Responsibilities & Requirements:
  • Make direct, in-person service calls in response to customer requests.
  • Assess mechanical problems and take actions to resolve promptly.
  • Work side-by-side with our customer’s personnel, and lead work crews as required.
  • Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
  • Ensure that equipment is installed successfully and on schedule.
  • Check equipment prior to start-up and assess start-up performance.
  • Monitor the maintenance and performance of Flowserve equipment.
  • Train customers in the proper procedures for operating and maintaining Flowserve products.
  • Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering.
  • Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
  • Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
  • Experience with installing mechanical equipment.
  • Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
  • Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics
  • Must be a self-starter with good follow-through, capable of working independently with little supervision.
  • Capable in Outlook, Word, and Excel
  • An active driver’s license with a good driving record is essential to the role.
  • Able to travel, including globally, for extended periods of time
  • Able to work overtime as required to minimize impact to customers
  • Open to travel
  • Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
  • Excellent communication skills
  • Good organizational skills
  • Communicate by word and actions Flowserve’s values for ethics, safety, and quality
  • Other duties as assigned.
Preferred Experience / Skills:
  • Professional certifications in this field.
  • Ability to work collaboratively with unfamiliar teams.
  • HS Diploma / GED and 3-5 years relevant experience
What we offer (among other benefits):
  • Annual Incentive Plan (depending on job level)
  • Pension Contribution Scheme
  • Life insurance
  • Vouchers for eye tests and glasses


About Flowserve:

Our history began over 200 years ago, and today Flowserve employs more than 15,000 associates in 300-plus locations around the world, including over 180 quick-response centers that provide aftermarket parts and services to customers. Flowserve offers more than 100 distinct pump models and a wide range of valve and seal products. Through our unmatched combination of products, engineering and aftermarket services, we help our customers achieve tangible business results: lower operating costs, optimized performance, prolonged equipment life, mitigated risks and higher productivity. Draw on our industry expertise to help address your most pressing challenges while reducing expenses, minimizing risk and maximizing performance.

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