Junior Account Manager
3 weeks ago
Company Overview:Uptime provides a range of products and services to assist MSPs in delivering phenomenal managed services. Our company offers a range of technical services including helpdesk, NOC, Staff Augmentation and project delivery services to enable MSPs to outsource any part of their technical delivery that they might be experiencing issues with, all with communication and the best customer experience at the heart of everything we do.
Everything we do for our partners is white labeled so we act as the partners brand whenever we answer the phone or respond to email, even when we attend customer site
Job Brief:You will be a part of the organizations account management team, providing day-to-day assistance and support to existing customers.
The junior account management role is crucial to ensuring our partners have a point of contact should they need/want assistance from us. As a representative of the organization, your goal is to create profitable long-term relationships with our clients that promote success for both sides. From time to time this may include traveling to events/customers throughout the UK or rarely overseas.
The goal of the Junior Account Manager is to be available and responsive to our partners requirements, as well as pulling together relevant roles in the organization to address/fix issues that may arise.
Overall responsibility for Junior Account Manager:
- Ensuring that all customer communication is done in a customer-centric manner.
- Provide support to customers in a responsive and timely manner.
- Communicate at regular intervals to the customer.
- Following process/SOP documents.
- Demonstrate the company core values.
- Suggest new products and services to partners as applicable or suitable.
- Build rapport with clients/customers.
Requirements:
- Excellent social and communication skills.
- Able to remain organized and focused when faced with multiple problems.
- Understanding of Outlook and organizational skills at a basic level.
- An interest in / experience of working in a technical environment.
Prior account management experience is preferred but not necessary and we are happy to assist in your development and goal of becoming an Account Manager, however organizational skills and customer service experience are required to be successful in the role.
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