Service Delivery Manager

3 weeks ago


Telford, United Kingdom Skillsbay Limited Full time
Overview: We are seeking a highly skilled and motivated Service Delivery Manager to oversee the efficient and effective delivery of services to our clients. The ideal candidate will have a deep understanding of service management principles, strong leadership abilities, excellent communication skills, and a passion for driving continuous improvement.

Key Responsibilities:
Service Management:

 
  • Utilize extensive knowledge of service management principles, frameworks (e.g., ITIL), and best practices to ensure the smooth operation of service delivery processes.
  • Oversee incident management, problem management, change management, and service level management to maintain service quality and meet client expectations.
Client Relationship Management:
 
  • Build and maintain strong relationships with clients through effective communication and understanding of client requirements.
  • Manage client expectations and ensure high levels of client satisfaction throughout the service delivery lifecycle.
Leadership:
 
  • Provide strong leadership to a team of service delivery professionals, including delegating tasks, providing clear direction, and fostering collaboration and teamwork.
  • Motivate team members to achieve their best performance and contribute to overall service delivery excellence.
Project Management:
 
  • Oversee multiple projects or initiatives related to service delivery, ensuring alignment with organizational goals and priorities.
  •  Plan, organize, and coordinate resources, timelines, and deliverables to successfully execute projects and meet objectives.
Problem-Solving:
 
  • Analyse complex situations and identify service-related problems quickly and effectively.
  •  Propose and implement viable solutions to address service challenges and improve overall service delivery efficiency.
Financial Management:
 
  • Manage budgeting, cost management, and financial planning to ensure service delivery stays within budgetary constraints and aligns with financial goals.
  • Identify opportunities for cost savings and optimization without compromising service quality.

Continuous Improvement:
 
  • Foster a culture of continuous improvement within the service delivery team.
  •  Proactively identify areas for process enhancement and efficiency gains, and implement solutions to drive continuous improvement.
Technical Knowledge:
 
  • Maintain a good understanding of IT systems, infrastructure, and emerging technologies relevant to service delivery.
  •  Effectively communicate with technical teams and stakeholders to ensure alignment and understanding of service delivery requirements.
  1.  
Qualifications:

  • Bachelor's degree in Business Administration, Information Technology, or related field.
  • Certification in IT Service Management (e.g., ITIL) is highly desirable.
  • Proven experience in service management, client relationship management, and leadership roles.
  • Strong project management skills with the ability to manage multiple projects simultaneously.
  • Excellent problem-solving abilities and decision-making skills.
  • Financial acumen with experience in budgeting and financial management.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Outstanding interpersonal and communication skills, both written and verbal.
  • Demonstrated commitment to continuous improvement and learning.


  • Telford, United Kingdom Skillsbay Limited Full time

    Overview: We are seeking a highly skilled and motivated Service Delivery Manager to oversee the efficient and effective delivery of services to our clients. The ideal candidate will have a deep understanding of service management principles, strong leadership abilities, excellent communication skills, and a passion for driving continuous improvement.Key...


  • Telford, United Kingdom Delivery On Time LTD Full time

    We are looking for experienced delivery drivers ideally to join our team delivering parcels working on a national customer contract providing the highest quality service to help drive our success into the future, Experience advantageous but extensive training will be provided. Rates of pay: £25,000 - £28,000 per year - Employed Van provided with fuel...


  • Telford, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 271133**Salary**: - £37,909 - £42,251**Job grade**: - Other- NPS Pay Band 5 National**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - This position is based at...


  • Telford, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

    The post holder will need to build and maintain constructive working relationships with internal and external stakeholders, including but not limited to: Internal ICB staff including managers, colleagues, and senior management as appropriate National and regional colleagues at NHS England ICS partners, including portfolio leads, Local Authorities and...

  • Service Desk Manager

    2 weeks ago


    Telford, Shropshire, United Kingdom Pertemps Telford Full time

    Service Desk Manager Pertemps are currently recruiting for a Service Desk Manager on behalf of our client based in Telford, Shropshire. We are seeking a highly skilled and motivated Service Desk Manager to lead our dynamic B2B customer support team for technology focussed hardware and software product lines. The ideal candidate will possess a strong...


  • Telford, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Job summary Job Overview We are delighted to offer this exciting opportunity for an enthusiastic, highly motivated, experienced and compassionate neonatal nurse leader to join our developing neonatal service. Working as a key member of the Neonatal Triumvirate, and working closely with the Divisional Management Team, you will be instrumental in...


  • Telford, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    A vacancy has arisen for a Band 7 Triage/Delivery Suite Coordinator, this is a challenging but rewarding role, working as part of the multi disciplinary team. Our delivery Suite has 13 rooms and 2 theatres and our teams provide care for approximately 4500 pregnant people and their families each year. We have excellent facilities including a birthing pool,...


  • Telford, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 271744**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...

  • Project Manager

    4 weeks ago


    Telford, United Kingdom Lorien Full time

    **Project Manager** Our leading UK based financial services client are currently recruiting for a Project Manager to join them on a permanent basis. **The role** We are building a sustainable operating model and are looking for dynamic project managers who are experienced in delivering transformational change in a fast paced and highly collaborative...

  • Service Executive

    4 weeks ago


    Telford, United Kingdom CityFibre Full time

    **Job Description**: **_ There will be occasional travel required for this role. _** Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we...


  • Telford, United Kingdom Pertemps Telford Full time

    Customer Service CoordinatorPertemps are currently recruiting for a Customer Service Coordinator on behalf of our client based in Hortonwood, Telford on a Temp-Permanent basis.The successful candidate’s main responsibility will be developing and building customer relationships and in turn, liaising with production to ensure that customer expectations are...


  • Telford, United Kingdom Pertemps Bond Full time

    Customer Service CoordinatorPertemps are currently recruiting for a Customer Service Coordinator on behalf of our client based in Hortonwood, Telford on a Temp-Permanent basis.The successful candidate’s main responsibility will be developing and building customer relationships and in turn, liaising with production to ensure that customer expectations are...

  • Service Driver

    2 weeks ago


    Telford, Telford and Wrekin, United Kingdom 365 Recruit Full time

    SERVICE DRIVER Purpose Our client provides hires services to the construction and event industries. Products hired include portaloos, luxury trailer units, welfare cabins, canteens and stores. They also provide a range of services to empty and clean toilets whilst on hire and re-stock any consumables required. The key purpose of this role is to carry out...

  • Service Colleague

    7 days ago


    Telford, United Kingdom Asda Full time

    **Job Title**: Service Colleague ***Location**: Telford New ***Employment Type**: Part time ***Contract Type**: Permanent ***Shift Pattern**: Work Shift: Nights ***Hours per Week**: 22.5 ***Pay Rate**: £13.98 ***Category**: Retail Hourly Colleagues, Sales Staff ***Closing Date**: 26 April 2024 Service Colleague - Nights Replenishment Our operation runs 24...

  • Engagement Manager

    1 month ago


    Telford, Telford and Wrekin, United Kingdom Undisclosed Company Full time

    Role Title: Engagement Manager Duration: 6 MonthsLocation: Hybrid/Telford OR WorthingRate: £519/d - Umbrella only Note: Applicants MUST be eligible to go through SC Clearance Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of...


  • Telford, United Kingdom Ministry of Justice Full time

    **Probation Service Officer - Telford - 74966** **£23,637 - £29,046** **Telford**: **Overview of the job** The job holder will undertake the full range of work with people on probation before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management...


  • Telford, United Kingdom Kinaxia Logistics Full time

    Maidens of Telford are recruiting a HGV Class 2 Pallet Network Delivery Driver to join their team at their site in Telford.Additional benefits:Life AssuranceCompany Pension SchemeExceptional FleetOpportunity for training and development (CPC training)Full Uniform and PPEOnsite ParkingCycle to work schemeLoyalty Awards (recognises employees with 5, 10, 20, 30...

  • Engagement Manager

    1 month ago


    Telford, United Kingdom Undisclosed Company Full time

    Role Title: Engagement Manager Duration: 6 MonthsLocation: Hybrid/Telford OR WorthingRate: £519/d - Umbrella only Note: Applicants MUST be eligible to go through SC Clearance Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of...

  • Service Colleague

    1 week ago


    Telford, United Kingdom Asda Full time

    Service Colleague - Telford Job TitleService ColleagueLocationDonnington WoodEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week24Pay Rate£11.44CategoryRetail Hourly Colleagues, Sales StaffClosing Date22 May 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of...


  • Telford, United Kingdom L&C Employment Consulting Full time

    Customer Service Administrator - Permanent - Telford L & C Consulting are recruiting on behalf of a large manufacturing company in Telford for a permanent Customer Service / Sales Support Administrator. Based in Telford, this full time role is in a busy, small, but crucial area of the business. The role is supporting manufacturing in handling a large...