Service Executive

2 months ago

Telford, United Kingdom CityFibre Full time

**Job Description**:
**_
There will be occasional travel required for this role. _**

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.

**What you can expect from us**

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With **a competitive salary **depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We believe we deliver our best when we work together. It’s the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas.

**How you’ll change it up**

Our customers are at the heart of everything we do, so it’s important to us that we go above and beyond to deliver legendary customer service, and this is where we need you. You’ll manage the delivery of service, making sure it meets contractual obligations whilst never losing focus of giving our customers a next-level experience. Day to day, this is some of what you can expect to be doing:

- Working alongside the Lead Service Manager to help ensure that efficient and effective processes and systems are in place across the team
- Providing administrative support to Service Managers in preparation for service reviews and weekly customer project calls
- Preparing reports for stakeholders with information on critical events, key project stages and processes
- Monitoring team trackers, updating and reporting on outstanding open actions
- Helping to identify and resolve operational issues
- Attending customer site visits for service reviews alongside the Service Managers

**What you’ll bring to the role**

You’ll be an organised, forward-thinking, and driven Service Executive who has excellent customer service skills as well as the ability to easily build strong relationships. We’re also looking for you to bring the following with you:

- Similar experience in a customer facing / service role
- Excellent problem-solving skills
- Strong Office 365 competency, in particular Excel
- ITIL foundation v3 or v4 would be a bonus

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

**Diversity, Inclusion and Belonging**

Our people have a wide range of experiences and perspectives - and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

Additional Information

  • Customer Service Executive

    2 months ago

    Telford, United Kingdom Proactive Personnel Ltd Full time

    Are you an experienced Customer Service Executive who is seeking a role which offers school hours? Joining a market-leading Manufacturer, you will be an integral part of the Customer Service team, delivering first class support to suppliers and consumersand acting as the first point of contact within the wider business. **_What’s in it for you?_** -...

  • Development Executive

    2 weeks ago

    Telford, United Kingdom Ardonagh Advisory Full time

    Development Executive - Telford - ARD1005786 Development Executive - Telford - ARD1005786 Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Insurance Development Executive who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer...

  • Development Executive

    1 week ago

    Telford, United Kingdom Ardonagh Advisory Full time

    Development Executive - Telford - ARD1005786 Development Executive - Telford - ARD1005786 Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Insurance Development Executive who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer...

  • Marketing Executive

    2 weeks ago

    Telford, United Kingdom Lyreco Group Full time

    Marketing Executive ( ABM) Telford Head Office Based Hours of Work – Monday to Friday – 9am – 5.30pm (office based 3 days per week) About Lyreco: Lyreco is the market leader in Workplace Solutions, offering a wide range of products and services to businesses globally across various sectors. As we continue to experience growth within...

  • Marketing Executive

    1 week ago

    Telford, United Kingdom Lyreco Group Full time

    Marketing Executive ( ABM) Telford Head Office Based Hours of Work – Monday to Friday – 9am – 5.30pm (office based 3 days per week) About Lyreco: Lyreco is the market leader in Workplace Solutions, offering a wide range of products and services to businesses globally across various sectors. As we continue to experience growth within...

  • Sales Executive

    3 weeks ago

    Telford, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £60,000 a year (OTE) Field Sales Executive — Telford The Field Sales Executive role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Executives earn between £30k – £40k OTE in their first year, and our top performers can earn more than £60k OTE. This Sales Executive...

  • Sales Executive

    4 days ago

    Telford, United Kingdom Verisure Full time

    Salary potential: £60,000 a year (OTE) Mandatory – Full driving licence (0 - 3 points) Field Sales Executive — Telford The Field Sales Executive role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Executives earn between £30k  — £40k OTE in their first year, and our top performers can...

  • Sales Executive

    1 week ago

    Telford, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £60,000 a year (OTE) Field Sales Executive — Telford The Field Sales Executive role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Executives earn between £30k – £40k OTE in their first year, and our top performers can earn more than £60k OTE. This Sales Executive...

  • Legal Executive

    1 day ago

    Telford, United Kingdom Swift Temps Full time

    **Swift Placements **are recruiting on behalf of our established and award winning client, within the Legal Sector. Our client are looking for an **NQ Solicitor, Lawyer or Legal Executive **to join their growing **Wills and Probate Team.** Both part time and full time applicants will be considered. - Running your own caseload of matters. - Achieving...

  • Sales Executive

    4 weeks ago

    Telford, United Kingdom BeFibre Full time

    BeFibre have an exciting opportunity available for a Sales Executive to join their team based in Telford. You will join on a full time, permanent basis and in return you will receive a competitive salary of £24,000 per annum plus great company benefits! Why work for BeFibre? At BeFibre, we live and work by our values. Be proud. Be awesome. Be bold. Be...

  • Field Sales Executive

    1 month ago

    Telford, United Kingdom Recruit4staff (Wrexham) Ltd Full time

    Recruit4staff is proud to be representing their client, a leading **Waste Management Company** in their search for a **Field Sales Executive** to cover the **Telford and Shrewsbury** area **For the successful Field Sales Executive, our client is offering**: - £24,000 - £28,000 per annum DOE - Company car, phone, laptop, travel expenses - Uncapped...

  • Marketing and Communications Executive

    7 days ago

    Telford, United Kingdom In Technology Group Limited Full time

    Job Title: Marketing and Communications ExecutiveSalary: Up to £30,000 DOELocation: Shropshire (onsite - flexible)As a Marketing and Communications Executive, you will play a pivotal role in developing and executing comprehensive marketing and communication plans to promote the brand, products, and services.Your creativity, strategic thinking, and strong...

  • Commercial Project Executive

    1 week ago

    Telford, United Kingdom SourceCo Recruitment Ltd Full time

    Job Title:**Commercial Project Executive** Location:**Telford** **Salary**:C. **£40,000 - £45,000 p/a**(Negotiable on experience, plus guaranteed +Bonus) Hours: - **37 hours per week** - Monday to Friday, flexitime, early Friday fininsh **Job Type**:**Permanent, Full-tim**e - + Hybrid working (up to 2dpw) ...Are you a commercially-savvy **Project...

  • Sales Executive

    2 weeks ago

    Telford, United Kingdom Onecom Full time

    **Location: Telford** **Salary: £20,000 with on-target earning of £50,000+ per annum** **Hours: Mon-Fri, 8:45am - 5:30pm** **Co-workers**: **600+** **Who we are: **Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000...

  • Customer Service Executive

    2 weeks ago

    Telford, United Kingdom Proactive Personnel Ltd Full time

    **Customer Service Co-Ordinator** - **Telford** - **Up to £24k per annum** - **Permanent** - **37.5 hours a week** Are you looking for a customer service role that provides a competitive salary, generous benefits and a challenging yet rewarding workplace? If so, then this could be the perfect position for you. We are currently recruiting for a customer...

  • Sales Executive

    1 week ago

    Telford, United Kingdom Kerry Collins Recruitment Ltd Full time

    Sales Executive Full Time – Monday-Friday 8.30am-5pm £30,000 per annum basic + Bonus 25 Days Holiday + Bank Holidays Telford Kerry Collins are excited to be working with an Industrial specialist in the manufacturing and Steel Industry. We are seeking someone who is ambitious, proactive, target driven, and Sales orientated to join our clients existing...

  • Executive Assistant to CEO

    1 day ago

    Telford, United Kingdom Shropshire Chamber of Commerce Full time

    **Join Our Team: Executive Assistant to the CEO at Shropshire Chamber of Commerce** Are you an organisational guru eager to support executive leadership in a dynamic business environment? Shropshire Chamber of Commerce is looking for a dedicated and skilled Executive Assistant to support our CEO. If you thrive in a fast-paced setting and are looking for a...

  • Customer Service Executive

    13 hours ago

    Telford, United Kingdom Plan.com Full time

    **About the role** Working hours are 10am to 6pm Monday to Friday. **Responsibilities include, but are not limited to;** - Developing and using their customer services expertise to identify and resolve customer queries in a timely manner - Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests -...

  • Graduate Inside Sales Executive

    3 weeks ago

    Telford, United Kingdom DeterTech | UK & IE Full time

    We are looking to employ an enthusiastic and customer-oriented Graduate Inside Sales Executive to generate quality leads as well as follow up on inbound email and telephone inquiries. The inside sales executive's responsibilities include updating the CRM system daily, upselling our suite of solutions to existing customers. You should also be able to conduct...

  • Claims Executive

    2 months ago

    Telford, United Kingdom The Ardonagh Group Full time

    **Claims Executive - Telford - ARD907418** Working as a Claims Executive you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times. **Objectives and Responsibilities** -...