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Account Manager Stoke-On-Trent

1 month ago

Cheadle, United Kingdom Dee Set Full time

Purpose of your role:

• You will represent Dee Set as the UK's leading provider of end to end retail solutions.
• Establish and maintain relationships with new and existing customers.
• Ensure profitable growth of existing business and develop new business opportunities.
• Ensure that our customer's needs and expectations are always met.

Key Objectives:
Key Responsibilities & Accountabilities:

• Manage a portfolio of accounts with both major national retailers and their suppliers.
• Provide excellent levels of customer service at all times.
• Broker the successful transition of new business into well executed ongoing work.
• Provide recommendations for continuous process improvement in response to changing customer requirements.
• Develop new opportunities into compelling commercial business propositions to customers.
• Monitor and deliver financial KPI's including sales and profitability targets.

Responsibilities of the role:

• Identify areas of opportunity to provide added value services, whether existing or new, tailored to retailer solutions.
• Develop compelling business propositions and present to customers in a persuasive and collaborative manner.
• Confirm briefs with customers and liaise with them regularly to identify current and likely future requirements.
• Ensure all customer briefs are fully invoiced and tracked from booking to invoicing, using established processes.
• Own and grow all aspects of commercials aligned to your category accounts.
• Co-operate with all internal support functions to ensure all work is completed as required to meet or exceed customer requirements.
• Identify and communicate opportunities for operational improvement and support implementation as required.
• Co-operate with line manager to identify and develop new and existing business opportunities.
• Encourage and receive feedback to strive for continuous improvement.
• Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.

Skills/Experience Required:

• An excellent communicator with demonstrable negotiating and influencing skills.
• A good listener, that is highly customer focused, with a consultative and collaborative account management style.
• An ability to build trust and rapport and to develop strong, lasting customer relationships.
• A can do attitude, with the drive and tenacity to complete tasks on time and to a high standard.
• An ability to understand and identify customer needs and develop practical, compelling solutions.
• A financially aware individual that is able to work to budgets and to deliver agreed performance targets.
• Preferred background working with or in major retailers or an account management background.
• Good written, Excel, oral and communication skills, capable of operating at a senior level within retailers and suppliers.

What's On Offer:

  • Full Time 40 hrs  Temporary Role - Until 17th March 2025
  • Monday to Friday 9am-5pm
  • Salary: From £28,000 dependant on experience. 

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