Customer Support Administrator
3 days ago
Permanent Customer Support Administrator - Brighton
Your new company
Make sure to apply with all the requested information, as laid out in the job overview below.
A highly regarded local employer in Brighton is recruiting a permanent Customer Support Administrator to join the team. Based in newly refurbished and modern offices, you will work on a hybrid schedule (6 days/month in the office). This is a great opportunity to join a stable team with excellent benefits (see below) and career opportunities.
Your new role
Working closely with businesses across the UK, you will act as the first point of contact for any queries via phone and email. You'll provide exceptional customer service and work to ensure you fully understand all queries, often explaining complex technical information when required. Key duties include:
- Handling high volume inbound calls
- Responding to customer emails
- Signposting customers to information
- Explaining technical information and processes
- Updating and logging information on CRM and internal systems
- Escalating queries when necessary
What you'll get in return
You'll receive a salary of £25,500, working 35 hours/week (Monday to Friday, 9am to 5pm). 25 + 8 days holiday, with the opportunity to earn up to 2 days/month additional leave through overtime (up to 24 days per year). The organisation also offers a market leading pension of 29% employer contribution and a hybrid working policy of 6 days/month in the office. You'll also receive full training from industry experts, including a 7-day induction.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
# 4613259
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