Deputy General Manager

3 weeks ago

Croydon, United Kingdom Lefar Group Limited Full time
A Deputy General Manager at a Holiday Inn Express is a senior management role responsible for supporting the General Manager in overseeing the overall operations of the hotel. The Deputy General Manager plays a key role in ensuring the hotel runs smoothly, meets guest expectations, and maintains financial targets. Here is a typical job description for this position:Job Title: Deputy General Manager

Department: Hotel Management
Reports to: General Manager

Key Responsibilities:

  1. Operational Management:

    • Assist the General Manager in overseeing daily hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments.
    • Ensure smooth day-to-day operations by resolving operational challenges quickly and efficiently.
    • Monitor service standards and guest satisfaction, ensuring that all departments meet or exceed brand quality standards.
    • Implement and maintain standard operating procedures (SOPs) across all departments to ensure consistency in service delivery.

  2. Guest Experience:

    • Ensure an exceptional guest experience by handling guest complaints or issues promptly and professionally.
    • Monitor guest feedback (through reviews, comment cards, or surveys) and take action to improve guest satisfaction.
    • Actively engage with guests and hotel visitors, promoting a welcoming and positive atmosphere.

  3. Staff Leadership and Development:

    • Assist in managing, motivating, and developing the hotel staff to provide excellent service and meet performance standards.
    • Conduct training sessions and workshops for team development and ensuring compliance with company policies.
    • Ensure staff scheduling is effective and hotel departments are adequately staffed.

  4. Financial Management:

    • Help the General Manager monitor hotel financial performance, including budget management, revenue optimization, cost control, and profitability.
    • Assist in preparing financial reports, forecasts, and budgets.
    • Identify areas for cost savings without compromising service quality.

  5. Sales and Marketing:

    • Support the General Manager and sales team in driving hotel revenue through effective sales, marketing, and promotional activities.
    • Maintain strong relationships with corporate clients, travel agencies, and other stakeholders to increase bookings and brand visibility.

  6. Health and Safety Compliance:

    • Ensure the hotel adheres to all health, safety, and security regulations and standards.
    • Conduct regular health and safety inspections to ensure a safe environment for guests and staff.
    • Oversee emergency procedures and ensure staff is trained in fire drills, first aid, and safety protocols.

  7. Property Management:

    • Work with the maintenance team to ensure the upkeep of the property, addressing issues such as repairs, renovations, and maintenance promptly.
    • Ensure the hotel is clean, well-maintained, and meets Holiday Inn Express brand standards.

  8. Collaboration with the General Manager:

    • Act as the second-in-command and step into the General Managers role when necessary, such as during absences or vacations.
    • Work closely with the General Manager on strategic planning, goal setting, and the overall vision for the hotels success.
    • Provide insights on improvements for service, guest engagement, and business growth.
Qualifications:
  • Bachelors degree in Hospitality Management, Business, or a related field (preferred).
  • Minimum of 5+ years of experience in hotel management, with a focus on operations.
  • Experience working in mid-scale or limited-service hotel brands (like Holiday Inn Express) is a plus.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to work under pressure and multitask in a fast-paced environment.
  • Knowledge of hotel management software and systems.
Skills:
  • Strong financial acumen with the ability to manage budgets and analyze reports.
  • Excellent problem-solving skills and attention to detail.
  • Ability to lead, inspire, and develop teams.
  • Customer-service oriented with a passion for exceeding guest expectations.
  • Flexibility to work various shifts, including weekends and holidays.
Working Conditions:
  • Full-time position.
  • Typically requires flexibility in work hours due to the 24/7 nature of the hotel industry.
  • May require stepping into various roles or departments depending on operational needs.

This role is a stepping stone to becoming a General Manager and requires both operational expertise and leadership ability to ensure the hotel maintains its high standards and operates profitably.


AMRT1_UKCT

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