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London, United Kingdom Harrison Holgate Full time

A leading global provider of insurance and reinsurance services is seeking a Service Desk Analyst to join their Service Desk team in their London office. You will be responsible for managing IT tickets (Incidents & Service Requests) and supporting end-user computing hardware and software.Responsibilities may include:Provide second-line support for tickets routed from the ITSM tool or level one (Global Helpdesk). Monitor and manage tickets, resolving incidents, and fulfilling service requests. Analyse moderate to complex issues and resolve them or route tickets to other IT resolver teams. Pre-stage, image, and install PCs (desktops and laptops) and related hardware and software. Provide expert-level support for desktop peripherals (mobile devices, peripherals, etc.). Process requests, including user provisioning, video conference setup, and support. Create, review, and retire documentation for Standard Operating Procedures and Processes. Interface with vendors for PC and related hardware services.The successful candidate will have:Prior experience working in a similar Service Desk Analyst role. Working experience with MS Windows 10 & 11, Office 365, Active Directory & Microsoft Exchange/Outlook. Experience with anti-virus software, preferably CrowdStrike. Knowledge of build technologies such as SCCM, Nomad. Understanding of packaging languages like Install Shield and Wise Packaging Tools. Mobile device management and support using Microsoft Intune (iPhone, Android, etc.). Experience with remote access technologies (VPN, Azure Virtual Desktop).This is a great opportunity for an experienced Service Desk Analyst to join a leading global insurer, based in the City of London.