Customer Care Plus Agent
7 days ago
Role OverviewJob Title: Customer Service Plus Agent Reports to: Customer Care Plus Team Manager Direct Reports: N/AWork Pattern: Full Time, including 1 in every 3 weekends, Office BasedAs a Customer Care Plus Agent, you will handle the most complex, technical, and sensitive customer queries. You will be empowered to take ownership of issues from start to finish and will play a key role in delivering an exceptional customer experience. Your performance will have a direct impact on customer satisfaction, operational efficiency, and brand reputation. ____________________________________________________________________________________Our CompanyAt Blinds2Go, our people are our stars. We foster an environment where autonomy and challenge are embraced, empowering our team members to take ownership of their work and push the boundaries of innovation. We believe our team will help us to become the fastest-growing, most loved, and most efficient window coverings company in the world.TransparencyWe lead by example and inspire others to achieve excellence in the right way.EntrepreneurshipWe focus on what matters with a sense of urgency, we quickly adapt and constantly innovate to meet customer needs.AccountabilityWe take ownership and are responsible for our actions and decisions.MeritocracyWe set challenging but realistic targets and deliver results passionately. Integrity and hard work are at the core of our culture, and we go the extra mile._____________________________________________________________________________________________Key ResponsibilitiesResolve escalated and complex customer issues across phone, email, and chat channels.Own customer interactions end-to-end, ensuring clarity, care, and resolution.Collaborate with cross-functional teams to remove friction and solve root problems.Contribute insights and suggestions for process and service improvements.Meet or exceed SLA targets and key performance indicators.Model company values and OHI practices in all interactions.Proactively follow up on unresolved customer issues and ensure timely closure.Escalate critical incidents appropriately while maintaining ownership and accountability.Support the offshore team by acting as a point of contact for escalations, guidance, and issue resolution.Assist in creating and maintaining internal knowledge base articles and process documentation.Support testing and feedback loops for new tools, workflows, or platform updates.Participate in calibration sessions and peer reviews to ensure service consistency and quality.Actively contributes to team huddles, retrospectives, and improvement discussions.Mentor and support new starters or colleagues as a subject matter expert when needed.Key Performance Indicators (KPIs)CSAT (Customer Satisfaction Score)FCR (First Contact Resolution)Ticket resolution time Trust PilotCall Abandon RateEmail Response TimesQuality assurance results_____________________________________________________________________________________________Skills & Experience RequiredStrong communication and problem-solving skillsExperience handling escalated or complex customer queriesComfortable working with ambiguity and under pressureTech-savvy and quick to learn new systemsProactive, with a growth mindset and a desire to improve continuously
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Customer Care Plus Agent
6 days ago
Nottingham, United Kingdom Blinds 2go Full timeRole OverviewJob Title: Customer Service Plus Agent Reports to: Customer Care Plus Team Manager Direct Reports: N/AWork Pattern: Full Time, including 1 in every 3 weekends, Office BasedAs a Customer Care Plus Agent, you will handle the most complex, technical, and sensitive customer queries. You will be empowered to take ownership of issues from start to...
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Customer Care Plus Agent
5 days ago
Nottingham, United Kingdom Blinds 2go Full timeRole OverviewJob Title: Customer Service Plus Agent Reports to: Customer Care Plus Team Manager Direct Reports: N/AWork Pattern: Full Time, including 1 in every 3 weekends, Office BasedAs a Customer Care Plus Agent, you will handle the most complex, technical, and sensitive customer queries. You will be empowered to take ownership of issues from start to...
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Customer Care Plus Agent
1 week ago
Nottingham, United Kingdom Blinds 2go Full timeRole Overview Job Title: Customer Service Plus Agent Reports to: Customer Care Plus Team Manager Direct Reports: N/A As a Customer Care Plus Agent, you will handle the most complex, technical, and sensitive customer queries. You will be empowered to take ownership of issues from start to finish and will play a key role in delivering an exceptional customer...
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Customer Care Plus Agent
6 days ago
Nottingham, United Kingdom Blinds 2go Full timeRole Overview Job Title: Customer Service Plus Agent Reports to: Customer Care Plus Team Manager Direct Reports: N/A Work Pattern: Full Time, including 1 in every 3 weekends, Office Based As a Customer Care Plus Agent, you will handle the most complex, technical, and sensitive customer queries. You will be empowered to take ownership of issues from start to...
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Customer Care Agent
3 days ago
Nottingham, United Kingdom Tate Full time**Customer care agent **Permanent **Leicester**Salary - £20,93040 hours a week - working between 08:00 - 18:00 Monday to Friday and 13:00 SaturdaysOffice Based** Are you currently looking for your next great career move? Look no further, We have an exciting opportunity for someone to join a well-known brand in the UK working as customer care agent. You may...
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Nottingham, United Kingdom Blinds 2go Full timeA leading window coverings company is seeking a Customer Service Plus Agent in Nottingham. This role involves resolving complex customer issues through various channels, ensuring exceptional service quality. Ideal candidates will possess strong communication skills and experience in handling escalated queries. You will also work proactively with...
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Nottingham, United Kingdom Heritage Plus Full timeReservation Agent needed at AccorHotels (full time) Nottingham, UK – Apply now “Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey...
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Customer Service Agent
3 days ago
Nottingham, United Kingdom Elizabeth Michael Full time**| TEMPORARY INBOUND CUSTOMER SERVICE AGENT - NO EXPERIANCE NEEDED |** **| NG1, NOTTINGHAM |** **| £10.42 PER HOUR |** **| TEMPORARY ONGOING - POTENTIAL IT MAY GO PERM |** **| MONDAY - FRIDAY, 37.5 HOURS PER WEEK - WORKING THE ODD SATURDAY |** **| STARTING ASAP |** Our client is seeking an experienced INBOUND CUSTOMER SERVICE AGENT. You will have...
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Customer Service Agent
3 days ago
Nottingham, United Kingdom Lorien Full timeJob DescriptionCustomer Service Agent - Temporary ContractLocation: NottinghamContract Length: 10 weeksStart Date: Monday 2nd February 2026End Date: Sunday 12th April 2026About the RoleAs a Customer Service Agent, you'll deliver exceptional reactive and proactive support through our Live Chat function, using the 'Sales through Service' ethos. Reporting to...
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Customs Brokerage Agent
5 days ago
Nottingham, United Kingdom Green & Wolvin Recruitment Full timeWe are actively looking to engage customs compliance professionals with a passion for shipping and European / RoW freight forwarding for a new role as a Customs Brokerage Agent in Nottinghamshire. Client Details My client is a SME freight forwarding business, with huge ambitions for growth, in the freight & shipping industry. You will be joining a fast-pace...
