eCommerce & Digital Manager
2 weeks ago
eCommerce & Digital Manager
London (3 days office)
£65,000
Please note, you will only be considered if you have experience with Shopify and Klaviyo.
About the role:
- Oversee the full customer journey to ensure a seamless and consistent experience across all digital touchpoints.
- Drive the eCommerce trading strategy ensuring it is aligned with business goals.
- Manage the daily operations of the eCommerce platform, ensuring a seamless user experience and updates are in line with trading plans.
- Lead and implement end-to-end reporting across all trading metrics, covering all markets and feeding into relevant teams.
- Lead initiatives to attract and convert new customers through targeted CRM campaigns.
- Create and maintain a CRM campaign calendar that strikes the right balance between promotional, educational, and product-centric messaging.
- Manage day-to-day website operations, ensuring accurate product information, compelling promotions, and a frictionless user experience to maximise conversion rates.
- Support omnichannel initiatives, including in-store promotions, drive-to-store campaigns, and event collaborations, to create a unified customer experience.
About you
- Several years experience in eCommerce and CRM management.
- Strong familiarity with paid advertising channels.
- Solid knowledge of SEO best practices.
- Exceptional analytical skills to interpret complex data, identify trends, and drive data-backed decision-making.
- Proven ability to manage multiple projects simultaneously while maintaining a high level of quality and attention to detail.
- Excellent communication and interpersonal skills, with a collaborative approach to team leadership and stakeholder management.
- Strong presentation skills with the ability to convey ideas confidently to senior leadership and cross-functional teams.
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