Customer Success Specialist

2 weeks ago

Leicester, United Kingdom Selective Marketplace Full time

A skilled and ambitious Customer Success Specialist is needed to join our customer success team at Selective Marketplace Ltd, a leading womenswear clothing retailer based in Leicester on a full-time basis. 

This is an evening role, so you'll work from 2:30 PM to 10:30 PM, Monday through Friday. Due to the location, having your own transport would be beneficial, as we don't offer work-from-home options. 

We can offer you a secure position in a friendly environment that pays well, depending on experience and language skills. United Kingdom work authorisation is mandatory. 

This is a golden opportunity to join a mighty company and let your career shine

About Us

We are proud of the culture we have built as we have grown to make Selective Marketplace a place where people love to come to work every day. One of the main drivers of that culture is our home-grown, in-house customer success department. 

We don't cold call or upsell. We turn the best CRM technology into trusted communication channels that make us super easy to interact with. Smoothing out the shopping process means we can help thousands of Poetry Fashion and Wrap London enthusiasts continue to enjoy our ranges.

Key Responsibilities:

  • Promptly responding to customer queries from the UK, US and Germany via email, chat, phone, and social media channels
  • Liaising with colleagues and managers to find the best solutions for our customers and sharing customer feedback so that products and services can be improved
  • Setting up and maintaining new customer accounts
  • Following up with customers to ensure their requests are resolved
  • Love our two sister brands, Wrap London and Poetry Fashion, and be passionate about our purpose and story
  • We need you to speak our voice and apply it to everything you do

Required Skills:

  • To have razor-sharp customer skills, telephone manners, and a desire to work in a fast-paced, collaborative environment
  • To bring excellent English language skills
  • Have a can-do attitude

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • On-site parking

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles, including; Client Success Manager, Customer Relationship Manager, Customer Satisfaction Manager, Client Satisfaction Executive, Customer Experience Executive, Account Success Manager, User Success Representative, Customer Retention Executive, Client Services Executive, and Customer Support Manager may also be considered for this role.

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