IT Service Desk Analyst

6 days ago


Bridgend, United Kingdom Sanderson Full time

Responsibilities include:

  • Providing remote, technical 1st line support that utilises your skills, extensive knowledge and experience.
  • Collaborating with the broader IT department, including 2nd and 3rd line teams to enhance the fix rate.
  • Adhere to ITIL best practice in align with agreed SLAs.
  • Participate in exciting IT projects including infrastructure changes, testing, and implementing new software.
  • Engage in regular team meetings and create Knowledge Articles to stay current with the latest technology trends and solutions.

Skills and Experience Required:

  • Previous experience supporting 1st line fixes in an ITIL setting.
  • Strong knowledge of Active Directory and virtualisation technologies, including Citrix.
  • Demonstrable customer service focus and excellent communication skills.
  • Ability to prioritise and manage multiple tasks and deadlines.
  • A keen eye for detail and dedication to delivering high-quality results.

This role is available on a full-time, permanent bases, offering a starting salary of £30,000 to £33,000 (Depending upon experience) and a flexible hybrid model.

Apply here, or contact for more information.


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